Nelnet Customer Service Representative - Lincoln, NE - July 2026 start date

NelNET; United States; Hybrid; USD 22.041 - 28.929; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision benefits

401(k) with student loan repayment

Employee stock purchase program

Tuition reimbursement

Generous earned time off

Zusammenfassung

Nelnet is seeking a Customer Service Advisor to assist customers with their student loan inquiries in a dynamic work environment. You will help customers with questions, payment processing, and provide training to ensure superior service.

Position involves initial onsite training in Lincoln, NE, with the option to work from home after meeting performance expectations. Competitive pay starts at $16.50 per hour with additional potential earnings based on performance.

The role requires effective communication and skills in managing customer interactions across various platforms.

Qualifikationen

• 1+ year of customer service experience preferred.
• Experience in retail or customer-facing positions is desired.
• Strong oral and written communication skills.

Aufgaben

• Interact with customers via phone calls, email, and chat.
• Maintain and update customer information accurately.
• Resolve customer inquiries in compliance with regulations.
• Contribute to continuous process improvement.

Kenntnisse

Customer service skills

Communication

Problem solving

Attention to detail

Ausbildung

High school degree or equivalent

Tools

MS Office

Jobbeschreibung

Job Summary

In your role as a Customer Service Advisor you will serve as the face of Nelnet to our customers. Your primary responsibility includes helping customers with their student loans inquiries, whether it be general questions, payment processing or payment options. We will provide you with a fun and engaging work environment as well as thorough training to ensure you are equipped to provide a superior customer experience. Each day your goal is to empower our customers to manage their student loans by providing a superior customer experience.

Location

Remote work possible after minimum training. Initial training and onboarding will take place onsite at Nelnet’s 401 building in the new Telegraph District, Lincoln, NE. You must reside within a 60‑mile radius of Lincoln, NE. After meeting performance expectations you may work from home.

Pay & Hours

Pay: $16.50 per hour. Potential to earn up to an additional $4.57 per hour based on benefit elections.

Training

Training hours: 5 weeks, Monday‑Friday 8:30a.m.CST – 5:00p.m.CST.

Shift (Post‑Training)

• Monday: 11:45a.m. – 8:15p.m.
• Tuesday: 10:45a.m. – 7:15p.m.
• Wednesday: 10:45a.m. – 7:15p.m.
• Thursday: 8:45a.m. – 5:15p.m.
• Friday: 8:45a.m. – 5:15p.m.

Internet Requirements (for remote work)

• Internet speed of 25Mbps or higher.
• Hardwired Ethernet connection; Wi‑Fi is not allowed.

Job Responsibilities

• Interact with customers on their accounts, including inbound and outbound phone calls, email, chat, and text as assigned.
• Utilize basic math and PC skills to track, troubleshoot and accurately update information on customer accounts.
• Maintain and ensure integrity of data and sensitive information.
• Work with customers across multiple platforms simultaneously to address questions and resolve issues.
• Communicate effectively with both customers and your team.
• Evaluate options available to customers via tools such as internal knowledge base, standard processes, published materials, or escalating to appropriate levels as needed.
• Perform other tasks related to resolving customer needs by displaying ownership and deescalating calls/contacts.
• Research to provide customer inquiries with resolutions in accordance with established laws, regulations, and policies.
• Commit to Performance Based Organization (PBO) and Easy To Do Business With (ETDBW) philosophy.
• Contribute to continuous process improvement.

Additional Requirements (per contract)

• Employment contingent upon obtaining and maintaining a favorable Federal clearance (5C), providing required fingerprints and obtaining a PIV-I card in office.
• Must be a United States citizen.
• Must have resided in the United States for 3 of the past 5 years.
• Must not be delinquent or in default with any federal debt.
• Final suitability determination is the sole discretion of the Department of Education.

Education

High‑school degree or equivalent preferred.

Experience

1+ year of customer service experience and/or general office experience preferred.

Experience in retail or other customer‑facing positions or jobs that require a high degree of providing excellent customer experience is desired.

Competencies – Skills/Knowledge/Abilities

• Ability to learn and retain knowledge of the student loan industry.
• Service excellence.
• Strong oral and written communication skills.
• Listening comprehension, reading comprehension.
• Teamwork.
• Accuracy/attention to detail.
• Work with MS Office.
• Business Math.
• Problem solving.
• Managing multiple priorities.

Benefits

• Medical, dental, vision, HSA and FSA.
• Generous earned time off.
• 401(k)/student loan repayment.
• Life insurance & AD&D insurance.
• Employee assistance program.
• Employee stock purchase program.
• Tuition reimbursement.
• Performance‑based incentive pay.
• Short‑ and long‑term disability.
• Robust wellness program.

Equal Opportunity

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402‑486‑5725 or [e-mail].