Client Accounts & Service Specialist

Nelnet; Nebraska; On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Medical benefits

Dental insurance

Vision insurance

HSAs and FSAs

401K / Student loan repayment

Life insurance & AD&D

Employee assistance program

Employee stock purchase program

Tuition reimbursement

Performance-based incentive pay

Disability insurance

Wellness program

Job summary

Nelnet is hiring for a customer service-focused role in Nebraska. The position offers training during the first 6-8 weeks and a Regular Schedule of 20-30 hours per week, Monday through Friday with multiple CT time slots.

The role requires a high school diploma and at least 2 years of related work experience; visa sponsorship is not available. Responsibilities include handling calls and emails, assisting payers/applicants, updating accounts, and resolving issues with commitment to attendance and

Qualifications

• High school graduate required.
• Preferred 2 years of college/technical school; relevant work experience may substitute.

Responsibilities

• Answer incoming calls and e-mail inquiries as priority; act as first point of contact.
• Assist payers/applicants in setting up accounts and educating them on their accounts.
• Update demographic and account information; perform outbound contacts when needed.
• Troubleshoot issues and provide resolution with ownership on escalated calls.
• Maintain good attendance and arrive on time for scheduled shifts.
• Meet or exceed department quality and quantity standards.

Skills

Customer service

Team environment

Attendance/punctuality

Attention to detail

Communication

Education

High school diploma

2 years college/technical school

Job description

Nelnet is hiring for a customer service-focused role in Nebraska. The position offers training during the first 6-8 weeks and a Regular Schedule of 20-30 hours per week, Monday through Friday with multiple CT time slots.

The role requires a high school diploma and at least 2 years of related work experience; visa sponsorship is not available. Responsibilities include handling calls and emails, assisting payers/applicants, updating accounts, and resolving issues with commitment to attendance and