Student Loan Resolution & Recovery Specialist

Ecmc Group; Minneapolis (MN); Hybrid; USD 65,904,000 - 74,501,000; Full time

Benefits offered by this job

Health & wellness benefits

401(k) with company match

Tuition reimbursement

Life & disability insurance

Job summary

ECMC Group in Minneapolis, MN is seeking an Account Resolution Specialist to assist defaulted student loan borrowers by providing guidance, support, and customized repayment options.

You will educate borrowers on their options, help them resolve delinquent obligations, and maintain compliant, empathetic service while documenting interactions and aiming for successful account outcomes.

Qualifications

• 1+ years of experience in collections, call center, or customer service.
• Ability to use basic math skills while completing daily work responsibilities.
• Basic proficiency in Microsoft Office suite or Mac Office.

Responsibilities

• Connects with borrowers through inbound and outbound calls, providing respectful, solution focused support.
• Educates borrowers on the consequences of their loan(s) being in default and the options they have available to resolve their default status.
• Assists borrowers in successfully maintaining and completing their chosen repayment solution by communicating expectations and responsibilities throughout the resolution process.
• Provides exceptional customer service to assist borrowers in resolving student loan repayment challenges and achieving successful account outcomes.
• Meets departmental and company goals related to productivity, call quality, and procedures.
• Accurately documents and updates account for compliance and regulatory compliance.
• Conducts skip tracing processes to help locate borrowers.
• Complies with FFEL student loan regulations and maintains an updated knowledge of federal student loan program changes.
• Escalates complex situations as needed to ensure the best borrower experience.
• Performs other duties as assigned

Skills

Customer service

Call center experience

Basic math

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

ECMC Group in Minneapolis, MN is seeking an Account Resolution Specialist to assist defaulted student loan borrowers by providing guidance, support, and customized repayment options.

You will educate borrowers on their options, help them resolve delinquent obligations, and maintain compliant, empathetic service while documenting interactions and aiming for successful account outcomes.