Delinquent Loan Resolution Specialist II

Kellogg Community CU; Bronson Township (MI); In loco; USD 42.000 - 64.000; Tempo pieno

Descrizione del lavoro

Kellogg Community Credit Union is seeking a motivated Resolutions Specialist II to manage delinquent consumer loan accounts and negotiate workable repayment plans with sensitivity and integrity. You'll contact members through multiple channels, coordinate with attorneys and third-party partners, and maintain meticulous records while upholding credit union policies and member relationships.

The role emphasizes communication, negotiation, analytical skills, and meticulous documentation to support

Competenze

• High school diploma or equivalent required; further education in business or finance preferred.
• Experience in collections, consumer lending, financial services, member service, or related field.
• Strong understanding of consumer lending products and collection practices.
• Excellent communication, negotiation, conflict resolution, and relationship-building skills.
• Ability to de-escalate challenging situations with professionalism and empathy.
• Strong analytical and problem-solving abilities with sound decision-making.
• Exceptional attention to detail and documentation accuracy.
• Ability to effectively manage workload, prioritize tasks, and handle multiple accounts.
• Proficiency with Microsoft Office applications and financial services systems.

Mansioni

• Manage a portfolio of delinquent consumer loan accounts, including auto loans, personal loans, credit cards, real estate loans, and other consumer lending products.
• Contact members through phone, email, mail, and other approved communication channels to resolve past-due obligations.
• Negotiate payment arrangements and establish repayment plans consistent with credit union policies and member needs.
• Review account histories and member circumstances to determine appropriate collection and loss mitigation strategies.
• Assist members experiencing financial hardship by exploring available workout options and financial solutions.
• Coordinate collection activities related to bankruptcies, deceased member accounts, repossessions, charge-offs, and recovery efforts.
• Work with attorneys, repossession agents, collection agencies, and other third-party service providers when necessary.
• Maintain accurate documentation and records of all collection activities and member communications.
• Provide respectful, professional service that supports both member success and organizational objectives.
• Contribute to departmental reporting, process improvements, and team initiatives.

Conoscenze

Negotiation

Communication

Conflict resolution

Relationship building

Analytical thinking

Attention to detail

Multitasking

Time management

Microsoft Office

Formazione

High school diploma or equivalent

Business/Finance coursework preferred

Strumenti

Microsoft Office

Financial services systems

Descrizione del lavoro

Kellogg Community Credit Union is seeking a motivated Resolutions Specialist II to manage delinquent consumer loan accounts and negotiate workable repayment plans with sensitivity and integrity. You'll contact members through multiple channels, coordinate with attorneys and third-party partners, and maintain meticulous records while upholding credit union policies and member relationships.

The role emphasizes communication, negotiation, analytical skills, and meticulous documentation to support