Senior Student Loan Resolution Manager

Ecmc Group; Minneapolis (MN); Hybrid; USD 85,000 - 95,000; Full time

Benefits offered by this job

Health insurance

401(k) match up to 6%

Paid time off accrual 20 days/year

Tuition reimbursement up to $10,500/yr

Job summary

ECMC Group in Minneapolis is seeking a seasoned leader to manage the Account Resolution team, focusing on borrower outreach, performance, and compliance. You will partner with senior leadership to drive outcomes and portfolio performance, ensuring high-quality borrower interactions.

The role requires 5+ years in student loans or call centers and 3+ years of leadership, with a hybrid work schedule in Minneapolis, MN. A Bachelor’s degree is preferred for advancement.

Qualifications

• High school diploma or GED (noted in requirements).
• 5+ years of experience in student loans, collections, financial services or call centers.
• 3+ years of leadership experience.
• Proficiency in Microsoft Office or similar tools.

Responsibilities

• Provide day-to-day leadership and oversight of the Account Resolution team.
• Execute outreach strategies and campaigns aligned to department goals.
• Monitor performance metrics and ensure timely, accurate borrower interactions.
• Ensure compliance with call quality standards, guidelines, and federal regulations.
• Escalate risks to leadership and drive process improvements.

Skills

Leadership

Call center experience

Customer service

Microsoft Office

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

ECMC Group in Minneapolis is seeking a seasoned leader to manage the Account Resolution team, focusing on borrower outreach, performance, and compliance. You will partner with senior leadership to drive outcomes and portfolio performance, ensuring high-quality borrower interactions.

The role requires 5+ years in student loans or call centers and 3+ years of leadership, with a hybrid work schedule in Minneapolis, MN. A Bachelor’s degree is preferred for advancement.