Student Loan Resolution Specialist (Hybrid)

Ecmc Group; Minneapolis (MN); Hybride; USD 32 000 - 36 000; Plein temps

Avantages offerts par ce poste

Health & wellness benefits

401(k) plan with company match

Tuition reimbursement

Paid time off

Résumé du poste

ECMC Group is seeking an Account Resolution Specialist in Minneapolis to guide defaulted student loan borrowers toward affordable repayment options, while delivering empathetic, compliant customer service. The role emphasizes accurate documentation and adherence to regulatory requirements.

The position is hybrid (Mon–Wed in Minneapolis) and focuses on meeting productivity and quality targets, helping borrowers resolve delinquency and return to good standing.

Qualifications

• High school diploma or GED required.
• 1+ years of experience in collections, call center, or customer service.
• Ability to use basic math skills in daily tasks.
• Basic proficiency in Microsoft Office.

Responsabilités

• Connects with borrowers through inbound and outbound calls, providing respectful, solution focused support.
• Educates borrowers on the consequences of their loan(s) being in default and the options they have available to resolve their default status.
• Assists borrowers in successfully maintaining and completing their chosen repayment solution by communicating expectations and responsibilities throughout the resolution process.
• Provides exceptional customer service to assist borrowers in resolving student loan repayment challenges and achieving successful account outcomes.
• Meets departmental and company goals related to productivity, call quality, and procedures.
• Accurately documents and updates account for compliance and regulatory compliance.
• Conducts skip tracing processes to help locate borrowers.
• Complies with FFEL student loan regulations and maintains an updated knowledge of federal student loan program changes.
• Escalates complex situations as needed to ensure the best borrower experience.
• Performs other duties as assigned.

Connaissances

Customer service experience

Basic math skills

Formation

High school diploma or GED

Outils

Microsoft Office

Description du poste

ECMC Group is seeking an Account Resolution Specialist in Minneapolis to guide defaulted student loan borrowers toward affordable repayment options, while delivering empathetic, compliant customer service. The role emphasizes accurate documentation and adherence to regulatory requirements.

The position is hybrid (Mon–Wed in Minneapolis) and focuses on meeting productivity and quality targets, helping borrowers resolve delinquency and return to good standing.