Student Loan Collections Rep — Houston (Growth & Bonuses)

TSI - Transworld Systems Inc.; Houston (TX); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Paid training

Team-oriented environment

Growth opportunities

Bonus opportunity

Benefits package (medical, dental, vis

Job summary

TSI - Transworld Systems Inc. in Houston, TX is seeking a Call Center Representative for an onsite role. You will interact with customers by phone to negotiate and process payment arrangements, while maintaining high quality service.

The position offers paid training, a team-oriented environment, growth opportunities, and a comprehensive benefits package including medical, dental and vision, 401k with employer matching, paid time off and holidays.

Qualifications

• High school diploma or equivalent; some college preferred.
• Excellent communication and negotiation skills.
• Ability to handle phone conversations professionally.
• Flexible schedule including weekends.
• Detail-oriented with accurate documentation in computer system.

Responsibilities

• Negotiate and process payments under department guidelines.
• Assess customer’s financial condition via inquiries.
• Determine delinquency causes and craft resolutions.
• Track and maintain customer accounts during collection process.
• Verify balances, apply payments, monitor collection activities.
• Adhere to state and federal collection regulations; meet call quality standards.

Skills

Outgoing

Assertive

Competitive

Persuasive

Education

High school diploma

Some college

Job description

TSI - Transworld Systems Inc. in Houston, TX is seeking a Call Center Representative for an onsite role. You will interact with customers by phone to negotiate and process payment arrangements, while maintaining high quality service.

The position offers paid training, a team-oriented environment, growth opportunities, and a comprehensive benefits package including medical, dental and vision, 401k with employer matching, paid time off and holidays.