Student Life & Support Director (LA Campus)

Emerson College; Los Angeles (CA); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Health insurance

403(b) retirement plan

Commuter offerings

Life and disability coverage

Job summary

Emerson College is seeking an Assistant Director, Student Life & Support Services for the Los Angeles program to provide holistic student support before and during enrollment. You will manage student concerns, coordinate referrals, and work with SAS and campus partners to ensure timely disability accommodations and academic support.

The role requires experience in higher education, case management, and collaboration across multiple campuses, with after-hours availability and strong communication

Qualifications

• Bachelor’s degree or equivalent in higher education or a related field is required; a Master's degree in social work, counseling is preferred.
• A minimum of three years of experience in academic environments with experience in case management and/or counseling.
• Familiarity with, or the ability to learn quickly, the use of student software and management systems such as Maxient, Workday, and Banner.

Responsibilities

• Meet individually with students, as needed, to provide support and referrals to resources and services.
• Provide timely follow up with students to ensure they have ongoing support and are engaging with referrals and resources.
• Create and update student cases through online management systems and organize and maintain confidential case documents appropriately and with care.
• Manage relationship with Student Accessibility Services (SAS), working closely with SAS and academic department administrators to provide and ensure timely and appropriate implementation of disability support and accommodations to students registered with SAS.
• Provide support for students with mid-term grade concerns.
• Provide occasional after-hours consultation and support to on-call staff responding to students in crisis or other urgent student concerns.
• Advise students and help resolve issues by exploring options, navigating systems, and providing connections to resources. This requires coordinating appropriate referrals and interventions with campus partners at ELA and in Boston including, but not limited to, Student Financial Services, Student Life, Academic Advising, Education Abroad, Student Accessibility Services, Residential Life, and Campus Health and Wellness.
• Analyze impacts, systems and student support and coordinate appropriate follow-ups and interventions with other offices and departments to ensure students receive assistance needed from the Emerson community.
• Strategically collaborate with campus partners to support the programmatic efforts of the unique student needs of the Emerson LA program.
• In conjunction with the ELA Student Life team, coordinate oversight and semesterly evaluation of the ELA Food Pantry and the Student Lunchbox initiative.
• Assist in training faculty and staff in managing and responding to students of concern, and serve as a resource for faculty and administrators who have questions or concerns about a student.
• Through supervision of the ELA therapists, identify, address, and support student trends; track student access and use; and streamline communication between Boston and LA clinicians for holistic student support across campuses.
• Meet with and counsel students and their families who are interested in/are in need of high-level support.
• Utilize college data collection systems to identify and manage students who may be struggling or could benefit from extra support throughout their ELA semester.
• Monitor and communicate ongoing student progress.
• Propose, create, manage, and support initiatives and/or policy/procedural updates that aim to improve the student experience and overall satisfaction at ELA.
• Performs related duties and responsibilities as assigned/requested, including but not limited to: Assist with campus-wide events and programs such as move-in, orientation, First Fridays, and the like; Occasionally support residential life staff; Provide general student support as needed within the ELA campus.

Skills

Interpersonal skills

Communication skills

Organizational skills

FERPA awareness

Education

Bachelor’s degree or equivalent in higher education or related field

Master's degree in social work or counseling preferred

Tools

Maxient

Workday

Banner

Job description

Emerson College is seeking an Assistant Director, Student Life & Support Services for the Los Angeles program to provide holistic student support before and during enrollment. You will manage student concerns, coordinate referrals, and work with SAS and campus partners to ensure timely disability accommodations and academic support.

The role requires experience in higher education, case management, and collaboration across multiple campuses, with after-hours availability and strong communication