Student Life Front Desk & Info Center Supervisor

NWACC; Arkansas; On-site; USD 20,000 - 28,000; Full time

Job summary

NorthWest Arkansas Community College (NWACC) seeks a COX Welcome Desk & Student Information Center Supervisor to deliver friendly, accurate assistance to students, employees and guests while managing front desk operations at two desks. The role oversees part-time staff, scheduling, training and communication, and supports Student Life programs.

Responsibilities include maintaining knowledge of campus services, creating staff schedules, supervising daily operations, guiding updates from Student

Qualifications

• Experience in student services, customer service, or supervision.
• Knowledge of campus services, resources, and events.

Responsibilities

• Provide friendly, accurate assistance to students, staff, and visitors
• Maintain knowledge of campus services, resources, and events
• Oversee hiring, onboarding, and training of front desk staff
• Create and manage staff schedules for both desks
• Supervise daily operations and ensure smooth service coverage
• Communicate updates and procedures from Student Life to front desk staff
• Manage supplies, lost and found, and general office organization
• Support Student Life initiatives, including the Food Pantry and Game Room
• Keep signage, flyers, and information up to date in SIC and restroom areas
• Foster teamwork and address conflicts or performance concerns when needed
• Additional duties may be assigned as necessary to support the goals and objectives of the department and college
• Answering switchboard calls for the college

Skills

Customer service

Staff supervision

Scheduling

Training

Education

High school diploma or equivalent

Job description

NorthWest Arkansas Community College (NWACC) seeks a COX Welcome Desk & Student Information Center Supervisor to deliver friendly, accurate assistance to students, employees and guests while managing front desk operations at two desks. The role oversees part-time staff, scheduling, training and communication, and supports Student Life programs.

Responsibilities include maintaining knowledge of campus services, creating staff schedules, supervising daily operations, guiding updates from Student