COX Welcome Desk and Student Info Center Supervisor

NorthWest Arkansas Community College; Arkansas; On-site; USD 23,000 - 28,000; Full time

Job summary

NorthWest Arkansas Community College (NWACC) is seeking a COX Welcome Desk & Student Information Center Supervisor to deliver excellent customer service to students, staff, and guests while overseeing front desk operations at the COX Welcome Desk and SIC. The role manages part-time staff, schedules, training, and communications, supporting Student Life programs and resources.

The position requires a high school diploma or equivalent, experience in student services or supervision, and a strong

Qualifications

• High school diploma or equivalent.
• Experience in student services, customer service, or supervision.
• Knowledge of the organization and administration of various higher education academic and social programs.
• Knowledge of campus and community resources.
• Knowledge of state, federal, and campus rules, regulations, and requirements related to campus academic and social programs.
• Ability to coordinate the activities of campus academic and/or social programs.
• Ability to evaluate collected information and formulate into recommendations.
• Ability to compile information into report form.

Responsibilities

• Provide friendly, accurate assistance to students, staff, and visitors.
• Maintain knowledge of campus services, resources, and events.
• Oversee hiring, onboarding, and training of front desk staff.
• Create and manage staff schedules for both desks.
• Supervise daily operations and ensure smooth service coverage.
• Communicate updates and procedures from Student Life to front desk staff.
• Manage supplies, lost and found, and general office organization.
• Support Student Life initiatives, including the Food Pantry and Game Room.
• Keep signage, flyers, and information up to date in SIC and restroom areas.
• Foster teamwork and address conflicts or performance concerns when needed.
• Additional duties may be assigned as necessary to support the goals and objectives of the department and college.
• Answering switchboard calls for the college.

Skills

Customer service

Supervision

Communication

Team coordination

Knowledge of campus resources

Education

High school diploma or equivalent

Job description

NorthWest Arkansas Community College (NWACC) provides quality and affordable higher education to empower lives and strengthen communities within Northwest Arkansas and surrounding areas. As the largest community college in Arkansas, NWACC is recognized as a leader in education. NWACC offers a full range of associate degrees, certificates and workforce training programs that prepare students for rewarding futures and careers. NWACC employees are dedicated to fostering a diverse educational community and cultural learning environment that supports student success.

The COX Welcome Desk & Student Information Center Supervisor provides excellent customer service to students, employees, and guests while overseeing front desk operations at both the COX Welcome Desk and Student Information Center (SIC). This position manages part‑time staff, handles scheduling, training, and communication, and supports Student Life programs and resources.

Essential Duties

• Provide friendly, accurate assistance to students, staff, and visitors
• Maintain knowledge of campus services, resources, and events
• Oversee hiring, onboarding, and training of front desk staff
• Create and manage staff schedules for both desks
• Supervise daily operations and ensure smooth service coverage
• Communicate updates and procedures from Student Life to front desk staff
• Manage supplies, lost and found, and general office organization
• Support Student Life initiatives, including the Food Pantry and Game Room
• Keep signage, flyers, and information up to date in SIC and restroom areas
• Foster teamwork and address conflicts or performance concerns when needed
• Additional duties may be assigned as necessary to support the goals and objectives of the department and college
• Answering switchboard calls for the college

Rate of Pay: $17.34 hourly *Higher compensation may be considered based on qualifications directly related to position

Minimum Qualifications

High school diploma or equivalent

Experience in student services, customer service, or supervision

Knowledge, Skills, and Abilities

• Knowledge of the organization and administration of various higher education academic and social programs
• Knowledge of campus and community resources
• Knowledge of state, federal, and campus rules, regulations, and requirements related to campus academic and social programs
• Ability to coordinate the activities of campus academic and/or social programs
• Ability to evaluate collected information and formulate into recommendations
• Ability to compile information into report form

Physical Demands/Work Environment

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations. While performing the functions of this job, the employee is:

• Manipulate items with fingers, including keyboarding
• Sitting
• Standing
• Walking

Constantly:

• Hearing
• Repetitive motion
• Talking

The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; and/or visual inspection at distances close to the eyes.

Environmental Conditions

The following work environment characteristics are representative of those encountered by employees while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. The work environment typically consists of a professional office setting with a moderate noise level, including sounds from conversations, office equipment, and occasional movement of staff. Lighting is standard for office spaces, and the temperature is controlled to remain within a comfortable range. Employees may occasionally need to visit other areas, such as storage rooms, conference spaces, or outdoor locations, where environmental conditions may vary. Infrequently, exposure to louder noise levels or physical activities, such as moving lightweight materials, might be required.

Equal Employment Opportunity

NWACC is an Equal Opportunity Employer, please see our EEO policy.

NWACC is an equal opportunity, affirmative action institution, and welcomes applications without regard to age, race, gender (including pregnancy), national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, sexual orientation or gender identity.

NorthWest Arkansas Community College (NWACC) provides quality and affordable higher education to empower lives and strengthen communities within Northwest Arkansas and surrounding areas. As the largest community college in Arkansas, it offers a full range of associate degrees, certificates and workforce training that can lead to careers in business, computer science, art, communications, culinary, nursing, construction and more. NWACC faculty and staff are committed to the success of our students and helping them develop intellectually, personally and interpersonally. NWACC professors are exceptional scholars who mentor traditional and nontraditional students within a campus and online environment that values and encourages diverse perspectives and ideas. Northwest Arkansas is one of the most economically stable regions in the nation and serves as the base of operations for Walmart, Tyson Foods Inc., and J.B. Hunt Transport Services. Their close proximity to the college offers opportunities for internships, career training and post-graduation employment, as well as access to world-class art, culture and entertainment. Arkansas’ Ozark Mountains also offer wonderful outdoor experiences and hiking trails within a short drive of the college. With its strong economy, beautiful surroundings and high-end amenities, Northwest Arkansas is also often ranked by publications as one of the nation’s best places to live. With its steady growth in population, it's on track to soon become one of the nation’s 100 largest metropolitan areas. Such growth has increased cultural diversity, as well as opportunities to support various cultural events, cuisine, businesses and services.