Campus Welcome Desk & Info Center Lead

NorthWest Arkansas Community College; Arkansas; On-site; USD 23,000 - 28,000; Full time

Job summary

NorthWest Arkansas Community College (NWACC) is seeking a COX Welcome Desk & Student Information Center Supervisor to deliver excellent customer service to students, staff, and guests while overseeing front desk operations at the COX Welcome Desk and SIC. The role manages part-time staff, schedules, training, and communications, supporting Student Life programs and resources.

The position requires a high school diploma or equivalent, experience in student services or supervision, and a strong

Qualifications

• High school diploma or equivalent.
• Experience in student services, customer service, or supervision.
• Knowledge of the organization and administration of various higher education academic and social programs.
• Knowledge of campus and community resources.
• Knowledge of state, federal, and campus rules, regulations, and requirements related to campus academic and social programs.
• Ability to coordinate the activities of campus academic and/or social programs.
• Ability to evaluate collected information and formulate into recommendations.
• Ability to compile information into report form.

Responsibilities

• Provide friendly, accurate assistance to students, staff, and visitors.
• Maintain knowledge of campus services, resources, and events.
• Oversee hiring, onboarding, and training of front desk staff.
• Create and manage staff schedules for both desks.
• Supervise daily operations and ensure smooth service coverage.
• Communicate updates and procedures from Student Life to front desk staff.
• Manage supplies, lost and found, and general office organization.
• Support Student Life initiatives, including the Food Pantry and Game Room.
• Keep signage, flyers, and information up to date in SIC and restroom areas.
• Foster teamwork and address conflicts or performance concerns when needed.
• Additional duties may be assigned as necessary to support the goals and objectives of the department and college.
• Answering switchboard calls for the college.

Skills

Customer service

Supervision

Communication

Team coordination

Knowledge of campus resources

Education

High school diploma or equivalent

Job description

NorthWest Arkansas Community College (NWACC) is seeking a COX Welcome Desk & Student Information Center Supervisor to deliver excellent customer service to students, staff, and guests while overseeing front desk operations at the COX Welcome Desk and SIC. The role manages part-time staff, schedules, training, and communications, supporting Student Life programs and resources.

The position requires a high school diploma or equivalent, experience in student services or supervision, and a strong