Student Lab Technician — IT Support (20 hrs/week)

Weber State University; Ogden, Northern (UT, KY); Hybrid; USD 14,000 - 20,000; Part time

Job summary

The Level 1 Lab Technician at Weber State University provides maintenance and technical support for Open Student Computer Labs across nine locations on Weber State’s Ogden and Davis Campuses. You will assist Lab staff via Discord, email, and phone under guidance from the Technical Support Manager and Lead Technician.

Responsibilities include troubleshooting Windows PCs, Macs, and printers, imaging computers, applying weekly software updates, and collaborating with peers to ensure solutions meet

Qualifications

• Customer service experience is required.
• Basic understanding of computing standards including hardware, operating systems, networking and coding practices.

Responsibilities

• Troubleshooting hardware, software and problems with Windows PCs, Macs, and printers.
• Some coding and collaboration with peers to ensure solutions meet university needs.
• Troubleshooting network connectivity issues.
• Imaging Windows PC and Mac computers.
• Applying regular software updates to lab computers weekly.

Skills

Customer service

Technical troubleshooting

Windows

Mac

Networking basics

Coding basics

Education

Currently enrolled Weber State University student

Tools

Discord

Job description

The Level 1 Lab Technician at Weber State University provides maintenance and technical support for Open Student Computer Labs across nine locations on Weber State’s Ogden and Davis Campuses. You will assist Lab staff via Discord, email, and phone under guidance from the Technical Support Manager and Lead Technician.

Responsibilities include troubleshooting Windows PCs, Macs, and printers, imaging computers, applying weekly software updates, and collaborating with peers to ensure solutions meet