Level 1 Lab Technician

Weber State University; Ogden, Northern (UT, KY); Hybrid; USD 14,000 - 20,000; Part time

Job summary

The Level 1 Lab Technician at Weber State University provides maintenance and technical support for Open Student Computer Labs across nine locations on Weber State’s Ogden and Davis Campuses. You will assist Lab staff via Discord, email, and phone under guidance from the Technical Support Manager and Lead Technician.

Responsibilities include troubleshooting Windows PCs, Macs, and printers, imaging computers, applying weekly software updates, and collaborating with peers to ensure solutions meet

Qualifications

• Customer service experience is required.
• Basic understanding of computing standards including hardware, operating systems, networking and coding practices.

Responsibilities

• Troubleshooting hardware, software and problems with Windows PCs, Macs, and printers.
• Some coding and collaboration with peers to ensure solutions meet university needs.
• Troubleshooting network connectivity issues.
• Imaging Windows PC and Mac computers.
• Applying regular software updates to lab computers weekly.

Skills

Customer service

Technical troubleshooting

Windows

Mac

Networking basics

Coding basics

Education

Currently enrolled Weber State University student

Tools

Discord

Job description

Weber State University is an Equal Opportunity Employer committed to creating an environment welcoming to all individuals. We strive to create a culture where everyone feels valued and appreciated. All qualified applicants will receive consideration for employment without regard to protected categories, such as disability, sex, sexual orientation, gender identity, race, religion, national origin, veterans status, or others, as required by law and university policy (see Weber State University's Policy and Procedure Manual 3-32).

Position Information

Position Title

Requisition Number

Requisition Number H00514P

Position Category

Position Category Hourly/Work Study

Campus Location

Campus Location Weber State University - Ogden, UT

Hours per week 20

Months per year

Months per year 12

Pay Grade

Hourly Pay Rate

Hourly Pay Rate $12.50

FLSA

Job Summary/Basic Function

The Level 1 Lab Technician is responsible for the maintenance and technical support of the computers, printers, and other technology equipment located in the Open Student Computer Labs. The Open Student Computer Labs operate at 9 separate locations on Weber State’s Ogden and Davis Campus. The Level 1 Lab Technician will provide technical support to the Computer Lab employees and Staff via Discord, email, phone, and will receive direction from the Technical Support Manager and the Lead Technician

The responsibilities of the Level 1 Technician include but are not limited to:

• Troubleshooting hardware, software and problems with Windows PCs, Macs, and printers
• Some coding and collaborating with peers to ensure that solutions are solved and align with the University’s and Computer Lab’s needs.
• Troubleshooting network connectivity issues
• Imaging both Windows PC and Mac computers
• Applying regular software updates to lab computers on a weekly basis

Required Qualifications

Current full-time or part-time WSU student
Customer service experience
Basic understanding of modern computing standards including hardware, operating systems, and networking and coding practices.

Due to the Affordable Care Act ( ACA ), individuals who have worked in a salaried capacity for Weber State University are ineligible to be hired as an hourly or adjunct employee at Weber State for six months.

Physical Activity of this position

Physical Activity of this position Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles. , Bending the body downward and forward by bending leg and spine. , Extending hand(s) and arm(s) in any direction., Moving about to accomplish tasks, particularly for long distances or moving from one work site to another., Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. , Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion. , Lifting. Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles. , Operate, activate, use, prepare, inspect, place, detect, or position. , Grasping. Applying pressure to an object with the fingers and palm. , Expressing or exchanging ideas. Those activities in which they must convey detailed or important instructions to other workers accurately or quickly. , Ability to receive detailed information with or without assistance.

Physical Requirements of this position

Physical Requirements of this position Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or consistently to move objects, including the human body. Sitting most of the time. Walking and standing only occasionally if ever., Light work. Exerting up to 20 lbs of force occasionally and/or up to 10 lbs of force frequently and/or a negligible amount of force constantly to move objects. Use of arm and/or leg controls exerting forces greater than that for sedentary work.

Visual Acuity Requirements including color, depth perception and field of vision.

Visual Acuity Requirements including color, depth perception and field of vision. Required to perform activities such as preparing and analyzing data and figures; transcribing; using a computer terminal; extensive reading.

The conditions the worker will be subject to in this position.

The conditions the worker will be subject to in this position. None. The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * How did you hear about this employment opportunity?
  • Public Job Posting
  • Internal Job Posting
  • Agency Referral
  • Advertisement/Publication
  • Personal Referral
  • Website
  • Other

Documents Needed to Apply

Required Documents

• Resume

Optional Documents

• Cover Letter
• List of References with Contact Info