Student IT Technician - Learning Space AV Support

Villanova University; Rosemont (PA); On-site; USD 15,153 - 17,908; Part time

Job summary

Villanova University is seeking an Information Technology Technician I - Learning Space Support to assist with audiovisual services in teaching spaces. This student position emphasizes high-priority hotline support, collaboration with staff, and real-time technical setup for classes.

The role focuses on customer service, problem solving, and learning space maintenance, with training provided. It is a part-time student position with flexible hours across campus locations.

Qualifications

• Excellent written and oral communication skills, especially in customer service contexts.
• Excellent interpersonal skills and ability to build positive relationships.
• Working knowledge of multimedia equipment operation and interfacing.
• Proven problem-solving abilities and adaptability.
• Working knowledge of Windows, macOS, Zoom/Teams, and Microsoft 365.
• HTML5 knowledge is highly valued.
• Training provided to ensure success.

Responsibilities

• Provide audiovisual assistance to professors and presenters in teaching spaces.
• Respond to hotline inquiries with high-priority support via phone and in person.
• Collaborate with full-time staff to support faculty and the university community.
• Assess, resolve, and document service requests in the ticketing system.
• Set up and support learning space technology for class schedules.
• Diagnose hardware/software issues during instruction and between classes.
• Maintain asset records and perform routine maintenance for reliability.

Skills

Customer service

Interpersonal skills

Multimedia equipment operation

Windows

macOS

Zoom/Teams

Microsoft 365

HTML5

Problem-solving

Adaptability

Job description

Villanova University is seeking an Information Technology Technician I - Learning Space Support to assist with audiovisual services in teaching spaces. This student position emphasizes high-priority hotline support, collaboration with staff, and real-time technical setup for classes.

The role focuses on customer service, problem solving, and learning space maintenance, with training provided. It is a part-time student position with flexible hours across campus locations.