Information Technology Technician II

VILLANOVA UNIVERSITY; Villanova (Delaware County); On-site; USD 17,000 - 25,000; Part time

Job summary

A prestigious educational institution in Delaware County is seeking a graduate student to fill the role of Information Technology Technician II. Responsibilities include delivering first-level help desk support and assisting students, faculty, and staff with technology issues. Candidates must possess strong problem-solving and communication skills, along with basic technical knowledge to support IT infrastructure. This position offers training and opportunities during the Summer, Fall, and Spring.

Qualifications

• 1 year of previous relevant experience or relevant coursework required.
• Willingness to complete necessary training and certifications.
• Basic technical knowledge to support IT infrastructure.
• Must be a current graduate student at Villanova University.
• Basic technical knowledge to support IT infrastructure (e.g., troubleshooting hardware/software, operating systems).
• Excellent written and verbal communication skills.
• Strong customer service experience.

Responsibilities

• Deliver first-level help desk support for UTS-supported systems.
• Assist with issues related to Villanova technology and systems.
• Diagnose and resolve computer-related problems.
• Record support requests using the TeamDynamix (TDX) ticketing system.

Skills

Strong problem-solving abilities

Effective communication skills

Customer service experience

Teamwork

Education

Graduate student enrollment at Villanova University

Tools

TeamDynamix ticketing system

Job description

Information Technology Technician II

Position Information: Posting Number: 20255561V, Position Title: Information Technology Technician II, Posting Type: Student, Hours/week: 10-20, Eligibility: Work study preferred but open to all students, Semester: 2025-2026 Academic Year, Location: St. Mary's Hall.

Position Summary:

Job Description Summary

• Deliver first-level help desk support for all UTS-supported systems.
• Assist students, faculty, and staff with issues related to Villanova technology and systems.
• Diagnose and resolve computer-related problems.
• Record support requests using the TeamDynamix (TDX) ticketing system.

Requirements

• Enrollment as a graduate student at Villanova University with 1 year of previous relevant experience or relevant coursework.
• Willingness to complete necessary training and certifications.
• Strong problem-solving abilities and effective communication skills.
• Must be a current graduate student at Villanova University.
• Basic technical knowledge to support IT infrastructure (e.g., troubleshooting hardware/software, understanding of operating systems).
• Excellent written and verbal communication skills.
• Strong customer service experience.

Additional Information

This is a Summer, Fall, and Spring position. Technology Support Services will provide ALL training.

Villanova University is an equal opportunity employer, committed to diversity and inclusion.