IT Help Desk Associate - Friendly Tech Support

Auburn University at Montgomery; Montgomery (AL); Hybrid; USD 18,000 - 24,000; Full time

Job summary

Auburn University Montgomery is seeking a campus IT assistant to provide technical support to students and staff. You will assist via phone, Zoom, email, and on-site, addressing password resets, wireless connections, Canvas issues, and basic computer setup.

The role emphasizes friendly, reliable service, strong English communication, and the ability to work independently under semester schedules. This position offers practical experience in a university IT help desk environment.

Qualifications

• Friendly, enthusiastic, and reliable with a willingness to learn.
• Ability to commit to the work schedule established each semester and to arrive on time for work consistently.
• Helpful with a customer service oriented and solution-oriented attitude.
• Ability to communicate effectively and congenially in spoken and written English.
• Ability to work independently with minimal supervision.
• Experience with computer hardware and software (desired).

Responsibilities

• Provide technical support and assistance via telephone, Zoom virtual meeting, email and on-site for: password reset, wireless network connection, Canvas support, basic computer setup and other technical support as needed.

Skills

Customer service

English communication

Time reliability

Independent work

Willingness to learn

Job description

Auburn University Montgomery is seeking a campus IT assistant to provide technical support to students and staff. You will assist via phone, Zoom, email, and on-site, addressing password resets, wireless connections, Canvas issues, and basic computer setup.

The role emphasizes friendly, reliable service, strong English communication, and the ability to work independently under semester schedules. This position offers practical experience in a university IT help desk environment.