IT Service Desk Student Worker

Kids for the Future; Vincennes (IN); On-site; USD 21,000 - 28,000; Part time

Job summary

Vincennes University seeks a part-time IT Service Desk Technician to be the first point of contact for end users seeking technical assistance. The role emphasizes Tier 1 support, friendly customer service, and prompt issue resolution across multiple channels.

The position is hourly, located on campus in Vincennes, Indiana, and offers flexible part-time hours designed to fit student schedules. Prior experience is helpful but not required; basic computer troubleshooting skills are essential.

Qualifications

• Provide Tier 1 IT support across multiple channels (phone, email, walk-ins, portal).
• Troubleshoot and resolve common technical issues with a customer-focused approach.

Responsibilities

• Identify, troubleshoot, and resolve Tier 1 IT issues.
• Serve as the first point of contact for end users seeking technical assistance across multiple channels.

Job description

• Job Category Part-Time Support Staff Hourly
• Employee Type Part Time HP

Description

The IT Service Desk Technician serves as the first point of contact for end users seeking technical assistance. This role focuses strictly on identifying, troubleshooting, and resolving Tier 1 IT issues while providing friendly, customer-focused service. Technical support is delivered directly across multiple channels, including phone, email, walk-ins, and the ticketing portal.

Requirements

Summary

Vincennes University (VU) is a premier learning institution widely recognized for its leadership in innovation and the delivery of successful educational experiences. VU develops people and enhances communities through accessible, high-quality academic programs, strategic partnerships, and active engagement.

Vincennes University is an accredited, equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age, or veteran status. As required by Title IX of the Education Amendments of 1972 Vincennes University does not discriminate on the basis of sex, including sexual harassment, in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College's Title IX Coordinator or to the US Department of Education Office of Civil Rights.