Part-Time IT Support Pro — Helpdesk & Classroom Tech

Ivy Tech Community College; Kokomo (IN); On-site; USD 21,000 - 22,000; Part time

Benefits offered by this job

Health & Wellness

Vision plan

Employee Assistance Program

Educational benefits

Job summary

Ivy Tech Community College in Kokomo, Indiana is seeking a part-time IT Support team member to assist staff, faculty and students with daily IT tasks and classroom equipment operation. You will handle helpdesk tickets, provide end-user support for hardware and software, printers, projectors and network services.

The role requires strong customer service, communication and multitasking skills, with willingness to work nights and weekends and travel as needed.

Qualifications

• High School diploma required; Associate Degree preferred.
• Experience in a higher education environment is desirable.
• Must possess good customer service and organizational skills.
• Must communicate well via phone, email or in person.
• Ability to manage multiple priorities and maintain confidentiality.

Responsibilities

• Provide technical and user support to staff, faculty and students.
• Process IT Helpdesk tickets while meeting SLA and ensure clear communication within tickets.
• Support desktop/laptop devices, printers, document cameras, scanners, projectors, network, wireless and VoIP.
• Follow equipment cleaning and maintenance schedules; assist in moving equipment.
• Respond to supervisor for questions or escalation as needed.

Skills

Customer service

Organizational skills

Written and verbal communication

Multitasking

Confidentiality

Hardware/software support

Ladder climbing / lift 30 lb

Night/weekend availability

Travel as needed

Education

High School diploma

Associate Degree preferred

Tools

Printers

Document cameras

Scanners

Projectors

VoIP

Network/wireless

Job description

Ivy Tech Community College in Kokomo, Indiana is seeking a part-time IT Support team member to assist staff, faculty and students with daily IT tasks and classroom equipment operation. You will handle helpdesk tickets, provide end-user support for hardware and software, printers, projectors and network services.

The role requires strong customer service, communication and multitasking skills, with willingness to work nights and weekends and travel as needed.