Student IT Help Desk Technician (FWS) Walk-Up

University of South Florida; Tampa (FL); On-site; USD 17,000 - 24,000; Part time

Job summary

The University of South Florida is seeking a Federal Work Study student to join the Walk-Up Desk team at the Tampa Campus. This entry‑level IT support role provides frontline help for hardware, software, and user inquiries, with duties performed in person or remotely as needed.

The position requires an accepted FWS award, current USF enrollment, and a minimum of 18 hours per week. The hourly wage is $15.00, and work hours include evenings and weekends to support campus operations.

Qualifications

• Must have the Federal Work Study Award.
• Must be an active, enrolled USF student.
• High school diploma or equivalent with one year of general office experience; college coursework may substitute at equivalent rate.

Responsibilities

• Provide Level I Service Desk support for hardware, software, and end-user inquiries via phone, chat, email, and in-person.
• Create and manage trouble tickets using IT Service Management ticketing system.
• Maintain detailed records of all customer interactions, including requests, issues, actions taken, and final resolutions.
• Support system software used by the USF community and affiliates.
• Assist clients with printing issues at the Walk-Up location.
• Perform duties remotely or in person at the walk-up desk as needed.

Skills

FWS Award

Active USF student

High school diploma

Customer service

Troubleshooting

Communication

Education

High school diploma or equivalent

General office experience substitution

Tools

Windows

Mac OS X

Job description

The University of South Florida is seeking a Federal Work Study student to join the Walk-Up Desk team at the Tampa Campus. This entry‑level IT support role provides frontline help for hardware, software, and user inquiries, with duties performed in person or remotely as needed.

The position requires an accepted FWS award, current USF enrollment, and a minimum of 18 hours per week. The hourly wage is $15.00, and work hours include evenings and weekends to support campus operations.