FWS Student Walk Up Desk Technician

University of South Florida; Tampa (FL); Presencial; USD 17.000 - 24.000; A tiempo parcial

Descripción de la vacante

The University of South Florida is seeking a Federal Work Study student to join the Walk-Up Desk team at the Tampa Campus. This entry‑level IT support role provides frontline help for hardware, software, and user inquiries, with duties performed in person or remotely as needed.

The position requires an accepted FWS award, current USF enrollment, and a minimum of 18 hours per week. The hourly wage is $15.00, and work hours include evenings and weekends to support campus operations.

Formación

• Must have the Federal Work Study Award.
• Must be an active, enrolled USF student.
• High school diploma or equivalent with one year of general office experience; college coursework may substitute at equivalent rate.

Responsabilidades

• Provide Level I Service Desk support for hardware, software, and end-user inquiries via phone, chat, email, and in-person.
• Create and manage trouble tickets using IT Service Management ticketing system.
• Maintain detailed records of all customer interactions, including requests, issues, actions taken, and final resolutions.
• Support system software used by the USF community and affiliates.
• Assist clients with printing issues at the Walk-Up location.
• Perform duties remotely or in person at the walk-up desk as needed.

Conocimientos

FWS Award

Active USF student

High school diploma

Customer service

Troubleshooting

Communication

Educación

High school diploma or equivalent

General office experience substitution

Herramientas

Windows

Mac OS X

Descripción del empleo

• Job Title: FWS Student Walk Up Desk Technician
• Salary Plan: Temporary
• Hourly Wage: $15.00

Job Description

• Job Title: FWS Student Walk Up Desk Technician
• Position Type: Federal Work Study (FWS)
• Department: Information Technology 0-3510-000
• Salary Plan: Temporary
• Location: Tampa Campus
• Hourly Wage: $15.00
• Average Hours per Week: 20

Selected candidate must have an accepted FWS award and must be able to work a minimum of 18 hours per week. Hours will vary between Monday-Sunday; must have some availability Mon-Fri, Weekends and Nights. Our hours of operation are Mon-Fri 8am-2am, Saturdays from 10am-6pm and Sundays from noon-midnight.

ORGANIZATIONAL SUMMARY

The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg and USF Health. In 2025, U.S. News & World Report recognized USF with its highest overall ranking in university history, as a top 50 public university for the seventh consecutive year and as one of the top 15 best values among all public universities in the nation. U.S. News also ranks the USF Health Morsani College of Medicine in the highest tier, placing it as one of the top 16 medical schools in the nation and inside the top 10 among public universities. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $750 million in research funding in 2025 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of nearly $10 billion for the state of Florida. USF’s Division I athletics teams compete in the American Conference. Learn more at www.usf.edu. USF is proud to be an innovating partner within the Tampa Bay region, listed by Forbes as the top emerging tech city in the country. For more information, please visit: Information Technology | University of South Florida (usf.edu).

ADDITIONAL INFO FOR APPLICANTS

The selected candidate must have current work authorization in the United States. This position is not eligible for Visa Sponsorship.

Responsibilities

PRIMARY RESPONSIBILITIES

Please note that the following description of duties is not exhaustive:

• Provide Level I Service Desk support for hardware, software, and end-user inquiries via phone, chat, email, and in-person
• Create and manage trouble tickets using IT Service Management ticketing system
• Maintain detailed records of all customer interactions, including: Clear descriptions of customer requests and technical issues; Specific actions taken to provide support; Final resolution of each case
• Support system software used by the USF community and affiliates.
• Assist clients with printing issues at our Walk-Up location
• This position will need to perform the duties listed above remotely or in person at our walk-up desk as needed.

Qualifications

MINIMUM QUALIFICATIONS

• Must have the Federal Work Study Award
• Must be an active, enrolled USF student
• This position requires a high school diploma, or equivalent, with one year of general office experience. Appropriate college course work or vocational/technical training may substitute at an equivalent rate for the required experience.

PREFERRED

• Experience with Windows 7-11 and Mac OS X
• One year of professional computing experience
• Technical documentation experience
• Two years of college experience

SPECIAL SKILLS

• Understanding of computer systems and peripheral equipment
• Strong customer service skills with empathy and de-escalation techniques
• Troubleshooting skills for client technology issues
• Adaptability in a dynamic technical environment
• Critical thinking and problem-solving aptitude
• Excellent time management
• Experience with Apple and Android mobile devices
• Ability to work effectively in a diverse team with high workload
• Strong communication skills across various stakeholder groups via multiple platforms

IT CORE COMPETENCIES

• Growth Mindset: Takes ownership of personal growth and embraces the concept that intelligence and talent can be developed through continuous learning. Willing to take on new challenges, and views failure as an opportunity to grow.
• Communication: Comfortable using a broad range of communication styles, and chooses appropriate, effective ways to communicate. Adapts communication style depending on the audience and situation. Listens and asks questions to develop a better understanding.
• Collaboration: Collaborates with others in the pursuit of common missions, visions, values and goals. Fosters a sense of community within and across teams, building on mutual respect, trust, and drawing on the strengths of others.
• Client Obsession: Client focused when creating solutions or solving problems, believing that everything we do is to earn and keep our clients’ trust.
• Ownership: Takes responsibility, accountability and proactively focuses on areas they can directly influence. Understands their role within the team and recognizes that they share the team’s successes and failures.
• Outcome Driven: Focuses on desired results, business outcomes, and how to achieve them. Takes appropriate actions to ensure commitments are met and results achieved.

About Us

With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged and driven workforce that strives to be bold. Employees excel in USF’s rich academic environment, which fosters their development and advancement. In 2025, Forbes recognized USF as one of Florida’s best large employers, ranked No. 1 among the state’s 12 public universities. Our first-class benefits package includes medical, dental and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts.

Working at USF

The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg, Sarasota-Manatee and USF Health. USF is recognized by U.S. News & World Report as a top 50 public university and the best value in Florida. U.S. News also ranks the USF Health Morsani College of Medicine as the No. 1 medical school in Florida and in the highest tier nationwide. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $738 million in research funding in 2024 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of more than $6 billion. USF’s Division I athletics teams compete in the American Athletic Conference. Learn more at www.usf.edu.

About USF

The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg, Sarasota-Manatee and USF Health. USF is recognized by U.S. News & World Report as a top 50 public university and the best value in Florida. U.S. News also ranks the USF Health Morsani College of Medicine as the No. 1 medical school in Florida and in the highest tier nationwide. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $738 million in research funding in 2024 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of more than $6 billion. USF’s Division I athletics teams compete in the American Athletic Conference. Learn more at www.usf.edu.

Compliance and Federal Notices

This position may be subject to a Level 1 or Level 2 criminal background check.

Applicants have rights under Federal Employment Laws:

The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.

Family and Medical Leave Act (FMLA)

Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed. Visit the Central Human Resources ADA Accommodations webpage for more information on requesting an accommodation during the application/interview process.

Equal Employment Opportunity

The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains affirmative action programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. This job description does not constitute an employment contract.