OPS Student Assistant

usf.edu; Tampa (FL); On-site; USD 19,000 - 22,000; Full time

Job summary

The University of South Florida in Tampa is seeking a Customer Care Team member to support front desk, call center, and campus-wide recruitment efforts.

You will help prospective students and families navigate the application process, perform document handling, mailings, and routine administrative tasks, with a Monday–Friday 8:00am–5:00pm schedule.

This role emphasizes strong customer service, organization, and the ability to lift up to 25 pounds as part of general office duties.

Qualifications

• Candidate must demonstrate general office skills.
• Must be able to lift at least 25 pounds.

Responsibilities

• Aid in the staffing of the Customer Care Team front desk or Call Center. Provide an excellent level of customer service while maintaining a professional interaction.
• Assist the Domestic recruitment teams. Interact with Admission recruiter/advisors and their respective student prospect/applicants.
• Explain and aid students and parents in the various parts of the application process and steps to become an enrolled student.
• Make outgoing calls to prospective, applied and admitted students who have expressed an interest in attending USF.
• Assist Data Management team with document management. Scan, image, and verify application materials received.
• Assist Mail Center team with mailing information to new as well as prospective students. Prepare information packets, fold letters, stuff envelopes, make photocopies, deliver and pack boxes and maintain a log of all materials sent.
• Perform other duties and special projects as assigned by office staff.
• Position details: Work schedule - Monday to Friday 8:00am-5:00pm and potential additional daytime hours

Skills

Customer service

Office skills

Communication

Job description

• Locations 4202 E Fowler Ave, Tampa, FL, 33620, US
• Hiring Salary $15.00 per hour

Job Description

Job Description Overview: Working with the Office of Admissions, Office of the Registrar, and the Office of Financial Aid to provide support.

Responsibilities

• Aid in the staffing of the Customer Care Team front desk or Call Center. Provide an excellent level of customer service while maintaining a professional interaction.
• Assist the Domestic recruitment teams. Interact with Admission recruiter/advisors and their respective student prospect/applicants.
• Explain and aid students and parents in the various parts of the application process and steps to become an enrolled student.
• Make outgoing calls to prospective, applied and admitted students who have expressed an interest in attending USF.
• Assist Data Management team with document management. Scan, image, and verify application materials received.
• Assist Mail Center team with mailing information to new as well as prospective students. Prepare information packets, fold letters, stuff envelopes, make photocopies, deliver and pack boxes and maintain a log of all materials sent.
• Perform other duties and special projects as assigned by office staff.
• Position details: Work schedule - Monday to Friday 8:00am-5:00pm and potential additional daytime hours

Qualifications

Candidate must demonstrate general office skills and be able to lift at least 25 pounds.

About Us

Working at USF

With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged and driven workforce that strives to be bold. Employees excel in USF‘s rich academic environment, which fosters their development and advancement. In 2025, Forbes recognized USF as one of Florida’s best large employers, ranked No. 1 among the state’s 12 public universities. Our first-class benefits package includes medical, dental and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts.

About USF

The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg, Sarasota-Manatee and USF Health. USF is recognized by U.S. News & World Report as a top 50 public university and the best value in Florida. U.S. News also ranks the USF Health Morsani College of Medicine as the No. 1 medical school in Florida and in the highest tier nationwide. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $738 million in research funding in 2024 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of more than $6 billion. USF’s Division I athletics teams compete in the American Athletic Conference. Learn more at www.usf.edu .

Compliance and Federal Notices

This position may be subject to a Level 1 or Level 2 criminal background check.

Applicants have rights under Federal Employment Laws:

The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.

Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed. Visit the Central Human Resources ADA Accommodations webpage for more information on requesting an accommodation during the application/interview process.

The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains affirmative action programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. This job description does not constitute an employment contract.