IT Support Tech 3

The University of New Mexico; Albuquerque (NM); Hybrid; USD 30,307 - 41,328; Full time

Benefits offered by this job

Medical, dental, vision insurance

Tuition remission

Dependent education programs

Hybrid work schedule

Job summary

The University of New Mexico's IT department seeks an independent, tech-focused IT Support Tech 3 to support Molecular Genetics & Microbiology and AIM CoBRE Center Research. The role involves installation, maintenance, and support of computers and related equipment, with attention to records, inventory, and billing inputs.

Preferred candidates have Smartsheet/Sharepoint experience and basic coding or server infrastructure familiarity. Hybrid work is allowed; background check required.

Qualifications

• High school diploma or GED; at least 3 years of related experience.
• Higher education and/or related experience may be interchangeable on a year-for-year basis.
• Preferred: Smartsheet and Sharepoint experience.
• Preferred: Basic coding experience and server infrastructure experience.

Responsibilities

• Install, configure, and maintain computers, workstations, and related devices.
• Perform complex problem solving on nonstandard software and hardware.
• Manage records, inventory levels, user administration, and billing data.
• Provide guidance in implementing new technologies.
• Troubleshoot and resolve hardware failures and conflicts.

Skills

Smartsheet

Sharepoint

Basic coding

Server infrastructure

Education

High school diploma or GED

Job description

IT Support Tech 3

Position Summary

The Department of Molecular Genetics & Microbiology along with the AIM Center is seeking an independent and technology focused individual to fill the IT Support Tech 3 position that will bring experience and skills to the research area that will benefit both the department and the AIM CoBRE Center Research.

This individual will perform complex problem solving and assistance on nonstandard software and hardware systems using Smartsheet, Sharepoint, and vendor software/hardware. Preferred experience with server architecture and data management. The role will oversee and perform the installation, configuration, and maintenance of computers, workstations and other related equipment and devices. The position will also provide assistance and guidance in the implementation of new technologies. Responsibilities include maintaining and inputting applicable records such as administrative data, tracking inventory levels of equipment and materials, user administration, and may include inputting, reconciling, and auditing billing information from the record‑keeping system. Strong problem‑solving skills are required to troubleshoot and resolve complex hardware failures and conflicts.

See the Position Description for additional information.

Conditions of Employment

• Specialty licensure/certification may be required, as specified by the department.
• Successful candidate may be subject to a criminal background check prior to starting work.

Minimum Qualifications

High school diploma or GED; at least 3 years of experience directly related to the duties and responsibilities specified.

Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year‑for‑year basis.

Preferred Qualifications

• Smartsheet and Sharepoint experience
• Basic coding experience, and server infrastructure experience as preferred but not mandatory

Benefits Eligible

This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for more information.

ERB Statement

As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid.

Background Check Required

Yes

Location

Campus: Health Sciences Center (HSC) - Albuquerque, NM

Department: Molecular Genetics Microbiology (564A)

Employment Type

Staff

Staff Type: Term - Full-Time

Status: Non‑Exempt

Pay: Hourly: $22.16 - $29.70

Remote Work Eligibility

Yes. This position is eligible for a hybrid schedule.

Application Instructions

Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a third‑party site, please visit UNMJobs to submit an application.

Please provide cover letter and three references.

EEO Statements

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions to successfully pass a pre‑employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.

Best Consideration Date

7/17/2026