Student Intake Operations (NFWS)

GRAND CANYON UNIVERSITY; Phoenix (AZ); On-site; USD 17,000 - 25,000; Part time

Job summary

Grand Canyon Education, a partner of Grand Canyon University, seeks a part-time Student Intake Specialist (20 hours/week) to support timely collection of transcripts and accurate admission records. You will verify transcripts, communicate with students and colleges, and ensure compliance with policies and FERPA guidelines.

Ideal candidates demonstrate high attention to detail, strong customer service, proficiency with MS Office, and the ability to adapt to policy updates while meeting tight

Qualifications

• Strong attention to detail and accuracy with documentation.
• Excellent communication with students, colleagues, and external partners.
• Proficiency with MS Office and ability to use multiple systems simultaneously.

Responsibilities

• Assist in collecting transcripts for incoming students in a timely manner.
• Communicate transcript status and admission criteria to students and colleges.
• Ensure compliance with admission policies and FERPA requirements.
• Update system statuses to reflect student admission file progress.
• Provide professional, solution-oriented communication to internal and external customers.

Skills

Attention to detail

Customer service

MS Office proficiency

Education

Enrolled as a bachelor's or master's student

Tools

MS Office Suite

Job description

Grand Canyon Education (GCE) is seeking a Student Intake Specialist to support the mission of Grand Canyon University through GCE's Student Intake Operations.

Purpose within the Organization:

The Student Intake Specialist Student Worker Position has the responsibility of assisting in collecting all transcripts for incoming students in a timely manner.

Responsibilities Related To Purpose:

• Understands and applies GCU admission requirements accurately to all students’ programs of study, ensuring compliance with Department of Education guidelines.
• Processes all necessary steps to matriculation in accordance with GCU’s workflow, policies, and requirements.
• Contacts students and other colleges/universities as needed in response to students’ transcript status.
• Responds in a timely manner to stakeholders regarding admissions records, including but not limited to admission criteria and transcript statuses, with complete and accurate information.
• Utilizes professional, solution-oriented communication with internal and external customers regarding the resolution of needed admission file documents/transcripts.
• Completes all necessary process steps in accordance with GCU’s workflow, policies, and requirements.
• Quality review of documentation to ensure program requirements are met, documents are legible, and file is complete.
• Updates system statuses to ensure accurate reflection of the state of student admission files.
• Effective communication with internal and external customers in a professional and timely manner.

Qualifications:

• Ability to become familiar and proficient with GCU admission policies.
• Able to adjust to processes and admission policy updates and changes quickly.
• Ability to analyze, interpret information, effectively research and troubleshoot.
• Outstanding attention to detail is must.
• Absolute commitment to meeting strict response deadlines.
• High-level customer service and effective professional communication by phone, email, and instant messenger.
• Excellent interpersonal skills, professional demeanor, ability to work in a team environment in collaborative and cohesive manner.
• Ability to cope with changing priorities professionally and maintain composure while under deadline pressure.
• Basic computer skills including proficiency with MS Office Suite with ability to use multiple systems at one time on two monitors.
• Able to interact and build relationships with internal and external customers in a professional demeanor.
• Commitment to quality, data integrity, and compliant with company, state, and federal regulations and policies.
• Ability to maintain confidential student information (i.e. FERPA).
• Ability to adapt to changing duties and responsibilities with the advancement of technological improvements.
• Ability to accept and adapt to various work schedules outside of normal business hours.
• Must be available to work full 20 hours (4 scheduled hours daily Monday-Friday preferred).

Eligibility Requirements:

Grand Canyon Education is committed to a student first policy. Therefore, all applicants must meet the following eligibility requirements to be considered for student employment:

• Enrolled at GCU as a full-time student in a Bachelor’s program or Master’s program.
• Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student.
• Maintain good financial and academic (SAP) standing with the University
• You may be subject to termination if you fall below the minimum requirements.

At Grand Canyon Education, it is our privilege to serve students and those who support academic advancement. We lead educational transformation by developing superior ways to help schools grow and prosper. We provide transparent programs, intuitive online learning technologies and well-established academic models that promote student success and institutional growth. Employment is contingent upon the satisfactory outcome (as determined by the university) of pre-employment screening activities, including a background check.

Job Details:

Pay Rate: Minimum Wage

Anticipated End Date: June 30, 2027

Number of Openings: 2

Manager: Office of Academic Records - Intake Manager