Student Intake & Advising Specialist

University of California, Berkeley; Berkeley (CA); Hybrid; USD 39,000 - 47,000; Full time

Benefits offered by this job

UC Benefits

Hybrid work arrangements

Job summary

University of California, Berkeley is seeking a proactive Intake Advisor for the Haas Undergraduate Program Office. You will manage front desk operations, respond to inquiries, and guide students through general College policies and major requirements.

You will collaborate with Haas Advisors, process petitions, and support daily operations including supplies, invoices, and reimbursements in a dynamic academic environment.

Qualifications

• Basic knowledge of advising and counseling techniques.
• Skills in judgment and decision-making, problem solving.
• Ability to multi-task.
• Abilities in problem identification, reasoning, ability to develop original ideas to solve problems.
• Strong written and verbal communication skills, including active listening.
• Professional Learning and Growth. Actively contributes to a team environment that fosters and promotes a culture of diversity, equity, inclusion, justice, and belonging (DEIJB) within the unit and at Haas.
• Exemplifies Haas’ four Defining Leadership Principles: (1) Question the status quo; (2) Confidence without attitude; (3) Students always; and (4) Beyond yourself.
• Completes required training on time.
• Excellent interpersonal skills, demonstrating a desire to establish and maintain positive & professional working relationships with colleagues, students and team members.

Responsibilities

• The Intake Advisor serves as the first point of contact for students requesting Haas Undergraduate Program services.
• The Intake Advisor oversees Haas Undergraduate in-person and virtual front desks and Haas email advising services.
• Intake Advisors clarify general College and major policies and procedures, provide guidance on petition and form submissions, and help students assess whether to make an appointment with a Haas College Advisor or other resource on campus.
• Intake Advisor manages the Haas Undergraduate Program Office front reception area, including print and electronic student communications.
• Support Haas Undergraduate Program with daily operations by ordering supplies, reviewing invoices, and tracking reimbursements when needed.
• The role requires a broad understanding of administrative functions and technical problems involved in a fast-paced, academic advising office at a large public university.
• Applies professional concepts to independently provide prescriptive advice and assistance to students on academic and degree progress and major requirements for the department / school / college.
• Identifies student needs for programs and services.
• Pull and analyze data to support strategic initiatives with campus systems such as CalCentral, Campus Solutions, BOA or Course Scheduling.
• Coordinates daily operational management with room reservations, supply orders, listserv maintenance, the sign in sheet and tasks related to overall office support.
• Communicates and exchanges information with other units of the organization and makes referrals to help students with their academic program.
• Professional Learning and Growth. Actively contributes to a team environment that fosters and promotes a culture of diversity, equity, inclusion, justice, and belonging (DEIJB).

Skills

Advising techniques

Judgment & decision-making

Multi-tasking

Problem solving

Communication skills

Active listening

DEIJB awareness

Time management

Interpersonal skills

Education

Bachelor's degree or equivalent experience

Tools

CalCentral

Campus Solutions

Job description

University of California, Berkeley is seeking a proactive Intake Advisor for the Haas Undergraduate Program Office. You will manage front desk operations, respond to inquiries, and guide students through general College policies and major requirements.

You will collaborate with Haas Advisors, process petitions, and support daily operations including supplies, invoices, and reimbursements in a dynamic academic environment.