Student-Centric Admissions Navigator

Lenoir Community College; Kinston (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Lenoir Community College in North Carolina seeks an Admissions Specialist to process CCP and EERLC applications and guide prospective and admitted students through the admissions journey. The role emphasizes student-centered service and accurate record-keeping across institutional systems.

The specialist supports residency determinations, assists with program-specific workflows, assigns advisors, and collaborates with a cross-trained team to ensure timely and compliant admissions processing.

Qualifications

• Associate degree from an institution accredited by a recognized accreditor is required; bachelor’s degree preferred.
• Experience using a CRM system or student information system to support admissions or student services processes preferred.
• Proficiency with Microsoft Office and web-based enterprise systems to manage records, communications, and workflows.
• Strong written and verbal communication skills with the ability to provide clear, accurate information to students and campus partners.
• Demonstrated attention to detail and ability to maintain accurate records across multiple systems.
• Strong organizational and problem-solving skills in a fast-paced, deadline-driven environment.
• Ability to maintain confidentiality and comply with FERPA and institutional policies.
• Working knowledge of the Colleague system preferred.

Responsibilities

• Assist applicants with residency questions and perform daily residency file uploads to reflect current residency status.
• Monitor pending residency determinations and contact applicants to resolve errors or discrepancies.
• Process changes of major requests and additions of secondary majors per procedures.
• Assign academic advisors to applicants and students as part of the admissions process.
• Track required records and documentation to ensure completeness and accuracy.
• Communicate with applicants using the Admissions CRM (Element451) and via phone, virtual meetings, walk-ins, and email with a student-centered approach.
• Enter and maintain accurate applicant and student information in the Colleague system with attention to detail.
• Receive, review, and process applications and supporting documentation per policies.
• Provide in-person and telephone assistance to students, applicants, and visitors seeking admissions information.
• Follow FERPA, Leon’s Law, and Professional Licensure Disclosure compliance; document acknowledgements in systems.
• Maintain confidentiality and security of student information across all systems and communications.
• Follow established admissions workflows and compliance guidance from Admissions leadership.
• Identify and report data discrepancies or compliance concerns to Admissions leadership promptly.
• Support standard and specialized admissions workflows, including CCP or EERLC as part of a cross-trained team.
• Coordinate with other College departments to support admissions processing and enrollment needs.
• Other duties as assigned by the Director of Admissions and Enrollment Management and Dean of Student Services.
• Greet students and visitors, and answer phones professionally and promptly.

Skills

CRM experience

SIS experience

Microsoft Office

Communication skills

Attention to detail

Organizational skills

FERPA compliance

Education

Associate degree

Bachelor's degree preferred

Tools

Colleague

Job description

Lenoir Community College in North Carolina seeks an Admissions Specialist to process CCP and EERLC applications and guide prospective and admitted students through the admissions journey. The role emphasizes student-centered service and accurate record-keeping across institutional systems.

The specialist supports residency determinations, assists with program-specific workflows, assigns advisors, and collaborates with a cross-trained team to ensure timely and compliant admissions processing.