Student Housing Services Coordinator

COLLEGE CORNER; Charleston (SC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Employee Tuition Assistance Program (

Job summary

The College of Charleston is seeking a front-line customer service professional to support Campus Housing. This role involves coordinating housing applications, waitlists, and assignments while ensuring accurate records and timely communication with students and campus partners.

Qualifications include a high school diploma with 2+ years of relevant customer service and administrative experience; a bachelor’s degree is preferred.

Qualifications

• High school diploma and a minimum of two years directly related customer service and administrative experience.
• Bachelor’s degree preferred and may be substituted for related work experience.
• Experience with college/university customer service is preferred.

Responsibilities

• Serve as initial contact and provide front-line customer service in person, by phone, and email.
• Maintain detailed records of customer transactions and interactions in housing software systems.
• Coordinate housing applications, waitlist, and room change processes with timely communication and accurate records.
• Coordinate disability accommodations housing process and confidentiality in accordance with FERPA.
• Monitor and respond to emails/voicemails and escalate complex issues to supervisors when needed.

Skills

Customer service

Microsoft Office

Education

High school diploma

Bachelor's degree preferred

Tools

StarRez housing system

On Flo

Job description

The College of Charleston is seeking a front-line customer service professional to support Campus Housing. This role involves coordinating housing applications, waitlists, and assignments while ensuring accurate records and timely communication with students and campus partners.

Qualifications include a high school diploma with 2+ years of relevant customer service and administrative experience; a bachelor’s degree is preferred.