Student Housing & Services Coordinator

New England College; New Hampshire; On-site; USD 42,000 - 60,000; Full time

Job summary

New England College in New Hampshire is seeking a Housing Coordinator to support on-campus housing operations with a strong customer service orientation and understanding of student and family needs.

You will serve as the primary contact for housing concerns, enforce policies, and maintain accurate records in Banner, while coordinating housing selection and reporting occupancy and meal participation.

Qualifications

• Bachelor’s degree in education or business or related field required.
• Excellent customer service skills via email, phone, in person
• Strong interpersonal relationship skills
• Ability to utilize Office 365 products, Banner, Leadsquare, and NDE lock system
• Strong organizational skills; ability to focus on more than one task at a time

Responsibilities

• Serve as primary department contact for housing concerns from students, parents, faculty and staff
• Enforce and explain housing policies and procedures to students, parents, faculty, and staff
• Maintain accurate student records in Banner for student rooms, meal plans, and damage billing
• Organize and electronically file all housing and meal plan contracts
• Coordinate returning student housing selection process in conjunction with the Associate Dean of Students
• Produce weekly occupancy and meal participant reports
• Coordinate assignments related to approved disability/medical accommodations in conjunction with the Director of Disability Services
• Serve as a liaison between Residential Life and various campus partners
• Maintain electronic spreadsheet(s) for the vacancy report, combination changes, and housing waitlists
• Maintain updated floor plans for all residence halls
• Develop flyers for departmental processes such as closing, housing selection, and summer housing
• Coordinate early arrival and late stay break housing requests
• Coordinate housing assignment process for new first-year, re-admitted, and transfer students
• Submit weekly room and board reports

Skills

Customer service

Interpersonal skills

Organizational skills

Education

Bachelor's degree in education or business or related field

Tools

Office 365

Banner

Leadsquare

NDE lock system

Job description

New England College in New Hampshire is seeking a Housing Coordinator to support on-campus housing operations with a strong customer service orientation and understanding of student and family needs.

You will serve as the primary contact for housing concerns, enforce policies, and maintain accurate records in Banner, while coordinating housing selection and reporting occupancy and meal participation.