Student Housing GM: Lead Operations & Resident Experience

GMH Associates; Boston (MA); On-site; USD 90,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) program with employer match

Paid vacation

Job summary

GMH Associates, Inc. in Boston, MA is seeking a General Manager to lead a student housing community. The role focuses on outstanding resident service, daily operations, budgeting, and leasing support to maximize occupancy and financial performance.

The GMH team emphasizes a strong market presence, vendor relationships, and operational excellence, with a competitive benefits package and opportunities for leadership growth within the portfolio.

Qualifications

• Bachelor’s degree or 4 years’ experience in the student/multi-family housing industry, or equivalent combination of education and experience.
• 2-3 years’ experience in a management role with a proven track record of achievements.
• 1-2 years’ experience with marketing.
• Proven proficiency in all areas of property management operations.
• Strong financial, organizational, analytical, and decision-making skills.
• Strong internet, Microsoft Office, word processing and spreadsheet skills.
• Tech Savvy and proficient use of social media or other marketing software.
• Must have excellent communication, management, and people skills.
• A passion to serve residents, parents, vendors, and colleagues.

Responsibilities

• Maintain positive resident relations through outstanding service.
• Supervise, guide, and lead the professional onsite team.
• Direct and participate in the daily operations of the property.
• Work with corporate marketing team to execute and create a marketing plan.
• Assist with leasing duties as needed and approve all new leases.
• Manage all on-site staff, including: hiring, motivating, training, and performance development.
• Conduct weekly meetings, walkthroughs, and inspections.
• Participate in resident retention and leasing events.
• Maintain and monitor the systems and procedures for service requests and follow-ups.
• Manage payroll and employee records.
• Develop and Manage an annual budget.
• Have a strong knowledge of the resident database, accounts receivable, and accounts payable.
• Manage health, safety, and discipline procedures for students.
• Develop and maintain productive relationships with vendors and contractors.
• Ensure timely payments of invoices and delinquency policies are followed.
• Maintain ongoing communication and foster positive relationships with university officials.

Skills

Team leadership

Customer service

Budget management

Marketing

Financial analysis

Communication skills

MS Office

People skills

Vendor relations

Education

Bachelor’s degree

Tools

Property management software

CRM software

Job description

GMH Associates, Inc. in Boston, MA is seeking a General Manager to lead a student housing community. The role focuses on outstanding resident service, daily operations, budgeting, and leasing support to maximize occupancy and financial performance.

The GMH team emphasizes a strong market presence, vendor relationships, and operational excellence, with a competitive benefits package and opportunities for leadership growth within the portfolio.