Student Housing Desk Lead: Residential Services

University of Houston; Houston (TX); On-site; USD 28,000 - 32,000; Full time

Job summary

University of Houston provides leadership for a 24-hour residential desk to deliver frontline support and information to residents and visitors. The role involves supervising desk operations, room assignments, staff scheduling, and ensuring adherence to Housing & Residential Life standards.

The position emphasizes recruitment, training, and evaluation of student desk staff, resolving inquiries, and coordinating administrative tasks for the department.

Qualifications

• Requires a minimum of three (3) years of directly job-related experience.
• Department is willing to accept education in lieu of experience.
• Basic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios.

Responsibilities

• Supervise residential desk operations and services by completing daily tasks and assist with residence hall desk related functions such as room assignments and transfers, room and building access, key audits, facilities walks and follow-up, and process electronic paperwork.
• Assist with recruitment, hiring, training, supervision, and evaluation of student desk staff; develop desk schedule, approve time, and conduct staff meetings; communicate effectively with all staff and provide information necessary to deliver excellent customer service in accordance with Student Housing & Residential Life standards; assign and instruct desk student staff in details of work and monitor desk traffic; may perform the duties of the desk as needed.
• Resolve customer inquiries and complaints by investigating, researching, and negotiating resolution to the situation.
• Assist visitors and/or students in person, via telephone, or email and provide general information to students and/or individuals outside of the University; verifies information.
• Accept and process requests for official university information or documents; provide instructions on how to obtain university information or documents.
• Perform regular facility walks, submit fix-it requests, and confirms completion. Communicate on-going concerns.
• Provides administrative support to Assistant Director and Residential Life Coordinators in area by scheduling academic interventions, and other requests; assists staff with purchasing.
• Performs other job-related duties as assigned.

Education

High school diploma or GED

Job description

University of Houston provides leadership for a 24-hour residential desk to deliver frontline support and information to residents and visitors. The role involves supervising desk operations, room assignments, staff scheduling, and ensuring adherence to Housing & Residential Life standards.

The position emphasizes recruitment, training, and evaluation of student desk staff, resolving inquiries, and coordinating administrative tasks for the department.