Senior Manager, Residential Desk Operations

University of Miami; Coral Gables (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

The University of Miami’s Department of Housing and Residential Life seeks an Operations Supervisor for Residential Area Operations. You will lead recruitment, training, and evaluations for Desk Supervisors and Desk Assistants, oversee about 75 student staff, and ensure consistently excellent customer service across residential areas.

This role uses StarRez, Qualtrics, Workday, When I Work, Teams, and Microsoft Office to manage desk operations, scheduling, access, and communications.

Qualifications

• 3–5 years of work experience
• Bachelor's degree preferred or 4+ additional years of work experience

Responsibilities

• Lead recruitment, training, and evaluations for Desk Supervisors and Desk Assistants.
• Supervise ~75 student employees.
• Routinely conduct area walks and monitor facility concerns.
• Develop and maintain area desk manuals.
• Directly oversee Uprint operations across residential areas.
• Address operational concerns including access management, scheduling, and software issues.
• Conduct desk staff meetings monthly for scheduling, training, and issues.
• Liaise with facilities for lobby upkeep and upkeep.
• Promote exceptional customer service and respond to escalations.
• Assist students and staff during emergencies and special projects.

Skills

Interpersonal skills

Customer service

Independent work

Multitasking

Organizational skills

Microsoft Office

Policy interpretation

Data entry

Written and oral communication

Relationship building

Travel between sites

Education

Bachelor's degree preferred

Tools

StarRez

Qualtrics

Workday

When I Work

Teams

Microsoft Office

CS Gold

Onity

Job description

The University of Miami’s Department of Housing and Residential Life seeks an Operations Supervisor for Residential Area Operations. You will lead recruitment, training, and evaluations for Desk Supervisors and Desk Assistants, oversee about 75 student staff, and ensure consistently excellent customer service across residential areas.

This role uses StarRez, Qualtrics, Workday, When I Work, Teams, and Microsoft Office to manage desk operations, scheduling, access, and communications.