Student: Guest Services/Front Desk Agent

University of Kentucky; Lexington (KY); On-site; USD 17,000 - 24,000; Part time

Job summary

You must be a current UK student to apply for this position. This position is located off-campus with a local Lexington employer and is not affiliated with UK.

As a Front Desk Agent with Residence Inn Lexington South, you are the face of our establishment, providing exceptional service to our guests. Your responsibilities include greeting guests upon arrival, assisting guests with inquiries, handling reservations, and coordinating with hotel departments to ensure seamless experiences.

Qualifications

• Excellent verbal and written communication skills.
• A passion for delivering outstanding customer service.
• Ability to handle guest issues with tact and diplomacy.
• Collaborative mindset to work effectively with colleagues.

Responsibilities

• Greet guests upon arrival and ensure a smooth check-in process.
• Assist guests with inquiries and provide information about hotel facilities and local attractions.
• Handle reservations, cancellations, and guest inquiries with professionalism and efficiency.
• Manage and resolve guest concerns or issues promptly and courteously.
• Coordinate with other hotel departments to ensure seamless guest experiences.

Skills

Communication skills

Customer service

Problem solving

Team player

Job description

Student: Guest Services/Front Desk Agent

Job Title Student: Guest Services/Front Desk Agent

Requisition Number

Requisition Number SE04495

Department Name

Department Name 3J5SE: Student Employment

Work Location

Work Location Lexington, KY

On Campus/Off Campus

On Campus/Off Campus Off Campus

Salary Range

Salary Range $15

Type of Position

Type of Position Student

Position Time Status

Position Time Status Part‑Time

Preferred Education/Experience

24-40
The ability to cover shifts 3pm-11pm.

Job Summary

You must be a current UK student to apply for this position. This position is located off‑campus with a local Lexington employer and is not affiliated with UK.As a Front Desk Agent with Residence Inn Lexington South, you are the face of our establishment, providing exceptional service to our guests. Your responsibilities include:

• - Greeting guests upon arrival and ensuring a smooth check‑in process.
• - Assisting guests with inquiries, providing information about hotel facilities, services, and local attractions.
• - Handling reservations, cancellations, and guest inquiries with professionalism and efficiency.
• - Managing and resolving guest concerns or issues promptly and courteously.
• - Coordinating with other hotel departments to ensure seamless guest experiences.

Skills / Knowledge / Abilities

• - Communication Skills: Excellent verbal and written communication skills.
• - Customer Service: A passion for delivering outstanding customer service.
• - Problem Solving: Ability to handle guest issues with tact and diplomacy.
• - Team Player: Collaborative mindset to work effectively with colleagues

Deadline to Apply

Deadline to Apply 11/05/2026

Our University Community

We value the well‑being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.
The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.
Any candidate offered a position may be required to pass pre‑employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Anticipated Start Date

Anticipated Start Date 10/29/2026

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• * You must be a UK student to hold this position. Are you a UK student?
  • Yes
  • No
• * This position is located off campus and is not associated with the University of Kentucky. Are you eligible to work an off campus job?
  • Yes
  • No
• * This position requires additional steps after submitting your application. You will receive an email with instructions to apply directly with a third‑party non‑UK employer. Do you understand that you must follow the instructions in that email to complete your application?
  • Yes
  • No