Student Financials and Visa Specialist

Jobtailor; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Jobtailor in Austin, TX seeks a detail‑oriented Student Services Specialist to prepare visa documents and support financial aid processes. You will assist with enrollments, deferrals, and student account updates while coordinating with program managers, schools, and consortia.

Strong communication and customer service are essential. Responsibilities include outreach, visa presentations, and collaboration with internal teams to ensure accurate records and timely payments.

Qualifications

• Experience or ability to support students applying for visas and prepare visa documents
• Ability to perform phone, email, and text outreach
• Customer support skills for phone calls, emails, and Student Financial Services tickets
• Ability to update financial aid information and student accounts
• Ability to communicate regarding financial aid deferral processes
• Ability to maintain student account records, including name and address changes
• Ability to review consulate and relevant websites and keep website information current
• High standards of customer service when interacting with students, parents, and universities
• Ability to assist with past-due accounts and collections and arrange payments
• Ability to create and present visa procedure presentations
• Ability to guide students through visa applications and review application materials
• Ability to research student account discrepancies
• Ability to collaborate with internal program/unit managers and colleagues
• Ability to guide students and parents through financial aid transfer processes
• Ability to send enrollment verifications and consortium agreements to schools
• Ability to prepare batch visa materials
• Ability to perform other assigned duties and projects

Responsibilities

• Prepare visa documents and packets and conduct related student outreach
• Provide phone, email, text, and ticket-based customer support for Student Financial Services
• Add charges and deductions and update financial aid information on student accounts
• Communicate with students about financial aid deferrals
• Maintain and update student account records
• Review consulate and relevant websites to keep API website information current
• Assist with past-due account correspondence and collections
• Identify delinquent accounts through report review and arrange student payments
• Create and present visa procedure presentations
• Guide students through visa applications and review materials via calls, emails, tickets, and webinars
• Research student account discrepancies
• Collaborate with program/unit managers and colleagues on financial services and visa issues
• Guide students and parents through financial aid transfers
• Send enrollment verifications and consortium agreements to schools
• Prepare batch visa materials
• Perform other duties and projects as assigned

Skills

Visa Doc Prep

Customer Support

Financial Aid Mgmt

Student Account Maint

Program Collaboration

Tools

Ticket Support

Email Tools

Webinar Platforms

Job description

• Prepare visa documents and packets and conduct related student outreach
• Provide phone, email, text, and ticket-based customer support for Student Financial Services
• Add charges and deductions and update financial aid information on student accounts
• Communicate with students about financial aid deferrals
• Maintain and update student account records
• Review consulate and relevant websites to keep API website information current
• Assist with past-due account correspondence and collections
• Identify delinquent accounts through report review and arrange student payments
• Create and present visa procedure presentations
• Guide students through visa applications and review application materials through calls, emails, tickets, and webinars
• Research student account discrepancies
• Collaborate with program/unit managers and colleagues on financial services and visa issues
• Guide students and parents through financial aid transfers
• Send enrollment verifications and consortium agreements to schools
• Prepare batch visa materials
• Perform other duties and projects as assigned

Requirements

• Experience or ability to support students applying for visas and prepare visa documents
• Ability to perform phone, email, and text outreach
• Customer support skills for phone calls, emails, and Student Financial Services tickets
• Ability to update financial aid information and student accounts
• Ability to communicate regarding financial aid deferral processes
• Ability to maintain student account records, including name and address changes, mergers, or mailing attentions
• Ability to review consulate and relevant websites and keep website information current
• High standards of customer service when interacting with students, parents, and universities
• Ability to assist with past-due accounts and collections and arrange payments
• Ability to create and present visa procedure presentations
• Ability to guide students through visa applications and review application materials
• Ability to research student account discrepancies
• Ability to collaborate with internal program/unit managers and colleagues
• Ability to guide students and parents through financial aid transfer processes
• Ability to send enrollment verifications and consortium agreements to schools
• Ability to prepare batch visa materials
• Ability to perform other assigned duties and projects

Core Competencies

Demonstrates expertise in preparing visa documents and providing customer support for Student Financial Services, while maintaining accurate student account records and facilitating financial aid processes. Proficient in guiding students through visa applications and financial aid transfers, ensuring high standards of service and collaboration with internal teams.

Highest-signal resume keywords

• Visa Document Preparation
• Customer Support Skills
• Financial Aid Information Management
• Student Account Maintenance
• Collaboration with Program Managers

Hard Skills

• Visa Application Guidance
• Financial Aid Deferral Communication
• Student Account Record Maintenance
• Discrepancy Research
• Batch Visa Material Preparation

Soft Skills

• High Standards of Customer Service
• Effective Communication
• Outreach Skills

Industry Keywords

• Student Financial Services
• Enrollment Verifications
• Consortium Agreements
• Past-Due Account Management
• Visa Procedure Presentations

Tools & Technologies

• Ticket-Based Support Systems
• Email Communication Tools
• Webinar Platforms