Student Financial Services Lead - Front Desk & Grants

Wittenberg University; Springfield (OH); On-site; USD 42,000 - 60,000; Full time

Job summary

Wittenberg University in Springfield, Ohio, seeks a Student Financial Services Coordinator to serve as the primary contact for the Office of Student Financial Services. You will manage front-desk operations for financial aid and student accounts, triaging inquiries, supervising student staff, and indexing documents into Softdocs imaging system.

You will determine eligibility for the Ohio State Grant program, prepare and submit rosters, and reconcile activity with the Finance Office.

Qualifications

• Bachelor's degree or equivalent experience in a relevant field.
• 3–5 years in customer service, office admin, or higher education.
• Experience supervising student staff or readiness to lead.
• Strong organizational skills with attention to detail and compliance.
• Excellent phone and email communication.
• Preferred: Softdocs or similar document imaging system.
• Familiarity with Ohio State Grant or state aid programs.
• Tech proficiency with Ellucian Banner and Microsoft Office.
• Experience in a high-volume front desk setting in higher education.

Responsibilities

• Serve as the first point of contact for all Student Financial Services inquiries, triaging calls, emails, and in-person visits to the appropriate financial aid or student accounts staff member.
• Provide accurate, front-line guidance to students and families on general financial aid and billing questions, escalating complex or sensitive matters as needed.
• Use conflict resolution skills to de-escalate difficult situations with students or parents while identifying appropriate next steps.
• Student Employee Supervision
• Hire, train, schedule, and supervise student employees staffing the front desk.
• Monitor front desk coverage and workflow to ensure timely response to student and family inquiries.
• Provide ongoing feedback and coaching to student staff on customer service standards and office procedures.
• Document Management & Imaging
• Index all documents received from students and families into the office's Softdocs imaging solution, ensuring accurate categorization and timely processing.
• Maintain organized, compliant document records in accordance with office retention policies and FERPA requirements.
• Troubleshoot routine imaging or indexing issues and escalate system problems as needed.
• Determine student eligibility for the Ohio State Grant program in accordance with state guidelines.
• Prepare and submit disbursement rosters to the Ohio Department of Higher Education (or applicable state agency) according to established deadlines.
• Reconcile Ohio State Grant program activity with the Director of Student Financial Services and the Finance Office, resolving discrepancies as needed.
• Maintain current knowledge of Ohio State Grant program regulations and reporting requirements, communicating changes to leadership as needed.

Skills

Customer service

Front desk

Office administration

Supervisory

Education

Bachelor's degree

Tools

Softdocs

Ellucian Banner

Microsoft Office

Job description

Wittenberg University in Springfield, Ohio, seeks a Student Financial Services Coordinator to serve as the primary contact for the Office of Student Financial Services. You will manage front-desk operations for financial aid and student accounts, triaging inquiries, supervising student staff, and indexing documents into Softdocs imaging system.

You will determine eligibility for the Ohio State Grant program, prepare and submit rosters, and reconcile activity with the Finance Office.