Student Financial Services: Customer Support Specialist

Grand Rapids Community College; Grand Rapids (MI); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health Coverage

Time off

Wellness Program

Continuous Learning

Retirement Plans

Job summary

Grand Rapids Community College (GRCC) seeks a Support Professional for Student Financial Services to provide superior customer service to students, parents, staff, and community customers. The role handles tuition collection, billings, and payment methods, while maintaining cash drawers and processing receipts.

Strong communication, confidentiality, and teamwork are essential in a busy student-centered environment.

Qualifications

• Associate’s degree required or comparable combination of relevant education and experience.
• Minimum of two years’ experience in a similar customer service position, preferably in higher education.
• Experience in cashiering and/or accounting.
• Proficient in a Windows environment with successful experience using Excel and MS Word. Willingness to learn CWIS, Gmail, Google Docs and ImageNow.

Responsibilities

• Provide exceptional customer service when assisting students on the phone, via email, and in person with all areas of student finance.
• Take a lead role in resolving front-line customer complaints and reducing customer frustrations.
• Collect and post student payments received in person, via the mail and over the phone and prepare receipts.
• Maintain and reconcile daily cash drawer; run daily cash report and reconcile discrepancies.

Skills

Customer service

Cash handling

Problem solving

Communication

Teamwork

Confidentiality

Education

Associate’s degree

Tools

Excel

MS Word

CWIS

Gmail

ImageNow

Job description

Grand Rapids Community College (GRCC) seeks a Support Professional for Student Financial Services to provide superior customer service to students, parents, staff, and community customers. The role handles tuition collection, billings, and payment methods, while maintaining cash drawers and processing receipts.

Strong communication, confidentiality, and teamwork are essential in a busy student-centered environment.