Print & Mail Solutions Support Specialist

Grand Rapids Community College; Grand Rapids (MI); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Health coverage

Vacation time

Wellness program

Career development

Retirement plans

Job summary

Grand Rapids Community College is seeking a Support Professional for Print & Mail Solutions to act as the initial point of contact for customers and to support order submission, estimation, processing, and billing across department services.

The role requires handling invoices, payments, and reporting, while ensuring accuracy in customer accounts and communication with Financial Services. Works Monday–Friday, 40 hours weekly in an office setting on campus.

Qualifications

• Minimum three years in a customer service role, preferably in higher education.
• Experience in a printing environment and understanding of paper and printing processes is preferred.
• Strong proofreading and detail-oriented skills; a skills assessment may be required.

Responsibilities

• Greet customers and provide knowledgeable, friendly service to help submit orders and arrange pickup.
• Answer inquiries via phone/email with billing and department capability information; direct to online resources when appropriate.
• Prepare customer price estimates and ensure accurate information for production and finance systems.

Skills

Customer service

Microsoft Office

Communication

Attention to detail

Public service

Education

Associate degree

Tools

Print Shop Pro

Perceptive Content

PaperCut

PeopleSoft

Job description

Grand Rapids Community College is seeking a Support Professional for Print & Mail Solutions to act as the initial point of contact for customers and to support order submission, estimation, processing, and billing across department services.

The role requires handling invoices, payments, and reporting, while ensuring accuracy in customer accounts and communication with Financial Services. Works Monday–Friday, 40 hours weekly in an office setting on campus.