Student Financial Services Assistant (CL-3)

Marist University; City of Poughkeepsie (NY); On-site; USD 56,285,000 - 59,138,000; Full time

Job summary

Marist University invites applications for the position of Student Financial Services Assistant (CWA/CL-3) in support of the Office of Student Financial Services. This position performs a wide variety of clerical and technical functions as part of a dynamic team.

The role requires a high school diploma and 3–5 years of related clerical experience, with proficiency in Microsoft Office. The schedule is Monday–Friday on the main campus, with salaries around $19.62–$20.60 per hour."

Qualifications

• High school diploma or equivalent.
• 3–5 years of progressively responsible secretarial/clerical work.
• Proficient in Microsoft Office Suite.

Responsibilities

• Serve as a point of contact over the phone, in person and online for students, parents, faculty, staff and the public.
• Address routine student/parent inquiries regarding financial aid and billing.
• Function as a cashier and reconcile cash and check payments.
• Ensure appropriate documentation is received to verify financial aid eligibility; guide students to ensure financial aid requirements are completed accurately and in a timely fashion.
• Maintain and update both electronic and hard-copy student files.
• Schedule office appointments and maintain calendars as applicable.
• Create and update office correspondence as needed.
• Assist with student employment paperwork and ensuring accurate and complete documentation is received.
• Maintain knowledge of state and federal regulations pertinent to position.
• Consistently demonstrate courtesy, tact, professionalism, strong customer service skills, and the ability to handle difficult people.
• Possess intimate knowledge of the entire institution.
• Perform other job-related duties as required.

Skills

Advanced Reception

Written Communication

Data Processing

Interpersonal Communication

Judgement

Organizational Knowledge

Regulatory Knowledge

Education

High school diploma

Job description

Position Title:

Student Financial Services Assistant (CL-3)

Department/School:

Student Financial Services

Salary/Pay Rate:

$19.62/hour - $20.60/hour

Job Summary:

Marist University invites applications for the position of StudentFinancial Services Assistant (CWA/CL-3) in support of the Office ofStudent Financial Services. This position performs a wide varietyof clerical and technical functions as part of a dynamicteam.

Minimum Qualifications:

The ideal candidate will be a high school graduate. Candidatesshould have 3-5 years of progressively responsible secretarialclerical work, or any combination of training, experience andeducation sufficient to indicate an ability to do the work. Allcandidates must also be able to demonstrate computer proficiencywith Microsoft Office Suite. Flexible schedule is required.

Requisite Skills:

• 1C – Advanced Reception/Response – Consistently demonstratesability to independently provide routine and non-routine responsesand detailed information from inquiries (telephone, email orin-person). May be asked to broadcast information or answers.Directs visitors as needed.
• 5A – Basic Written Communication – Consistently demonstrates ability to generate or update correspondence from templates or samples, utilizing a working knowledge of supported word processingsoftware.
• 7B – Intermediate Record and Data Processing – Consistently demonstrates ability to process routine forms and records quicklyand accurately, using multiple programs and investigate and resolveproblems such as missing or inaccurate data. Consistentlydemonstrates attention to detail.
• 15C – Advanced Interpersonal Communication – Consistently demonstrates high communication skills, and sensitivity to theconcerns or interests of others in conveying information.Demonstrates the understanding of information and the use ofpersuasion tactics to help others identify solutions or possiblealternative courses of action.
• 16A – Basic Judgement – Consistently demonstrates ability toreference operational procedures within department on routinematters and select suitable response with minimal guidance.
• 18A – Basic Organizational Knowledge – Consistently demonstratesworking knowledge of immediate work area and department.
• 20B – Intermediate Regulatory Knowledge – Consistently demonstratescomprehensive knowledge of laws and government regulations andenforcement systems that apply to department’s operation.

Essential Functions:

• Serve as a point of contact over the phone, in person and online, for students, parents, faculty, staff and the public.Answer questions as able or refer inquiries to the appropriateperson.
• Address routine student/ parent inquiries regarding financialaid and billing. Follow up over phone when appropriate.
• Function as a cashier and reconcile cash and checkpayments.
• Ensure appropriate documentation is received to verifyfinancial aid eligibility; guide students to ensure financial aidrequirements are completed accurately and in a timely fashion.
• Maintain and update both electronic and hard-copy studentfiles.
• Schedule office appointments and maintain calendars asapplicable.
• Create and update office correspondence as needed.
• Assist with student employment paperwork and ensuring accurateand complete documentation is received.
• Maintain knowledge of state and federal regulations pertinentto position.
• Consistently demonstrate courtesy, tact, professionalism,strong customer service skills, and the ability to handle difficultpeople.
• Possess intimate knowledge of the entire institution.
• Perform other job-related duties as required.

Required Application Documents:

Resume, Cover Letter, & Contact Information of 3 ProfessionalReferences

About the Department/School:

The Marist University Office of Student Financial Services iscommitted to providing affordability options and managing theequitable distribution of student aid funds. The office coordinatesstudent employment both on and off campus, student billing, andfinancial literacy. We are dedicated to promoting accessibilitythrough personalized service and integrity.

About Marist University:

Founded in 1929, Marist is a comprehensive, independent four-yearinstitution whose signature educational approach blends the liberalarts with pre-professional studies and emphasizes experientiallearning to enrich classroom instruction. With campuses inPoughkeepsie, N.Y., and Florence, Italy, plus over 70 programsoffering a variety of international study, Marist is a portal tothe world and is devoted to nurturing a welcoming, inclusivecommunity. Through six schools offering almost 50 majors, Maristcultivates the intellectual growth and well-being of its more than6,000 undergraduate and graduate students and encourages them tocolor outside traditional academic lines as they pursue courseworkand personal experiences that provide valuable occupationalexpertise and reflect their individual passions. Marist has beenacclaimed a top institution in the nation by U.S. News & WorldReport, the Wall Street Journal/College Pulse, Princeton Review,and others. To learn more, please visit https://www.marist.edu/about

Type of Position:

Full-time

Classification:

CWA (Full-Time)

Months per Year:

12

Work Schedule:

Monday-Friday 8:30am-5:00pm

Hours per Week:

37.5

Location:

Marist University Main Campus

Number of Position Openings:

1

Equal Employment Statement:

Marist University is committed to creating an inclusive workforce on our campus by ensuring that barriers to equal employment opportunity and upward mobility do not exist here. To this end, theUniversity will strive to achieve the full and fair participationof all members of the Marist community.

Equal opportunity means employment, development, and promotion ofindividuals without consideration of race, color, disability,religion, age, sex, marital status, national origin, sexualorientation, or veteran status unless there is a bona fideoccupational requirement which excludes persons in one of theseprotected groups. The University will review its employmentpolicies and procedures to ensure that barriers which mayunnecessarily exclude protected groups are identified andeliminated.

The University will also explore alternative approachesif any policy or practice is found to have a negative impact onprotected groups.

Marist's policy of non-discrimination includes not only employmentpractices but also extends to all services and programs provided bythe University. It shall be considered a violation of Universitypolicy for any member of the community to discriminate against anyindividual or group with respect to employment or attendance atMarist University on the basis of race, color, disability,religion, age, sex, marital status, national origin, sexualorientation, veteran status, or any other condition established bylaw.

Advertised:

September 04, 2026 Eastern Daylight Time