Student Financial Management Specialist

Georgia State University; Atlanta (GA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Job summary

Georgia State University in Atlanta invites applications for a Student Financial Management Center Specialist. The role delivers in-person and phone support on financial aid and student account processes in a high-volume environment for students, parents, and staff.

You will also assist outreach to support enrollment and retention objectives. Minimum qualifications include a Bachelor's degree and one year of related experience; preferred candidates have customer service experience and

Qualifications

• Bachelor's degree and one year of experience; or combination of education and related experience.
• Preferred: customer service experience.

Responsibilities

• Provides information to students, parents, colleagues, and the university community regarding financial aid and student accounts via phone and in-person.
• Investigates and provides solutions regarding financial aid and student account customer issues.
• Reviews the accuracy of financial aid applications and verifies information with supporting documentation.
• Assists with community outreach including calling campaigns and financial management workshops and orientation presentations.
• Counsel students on enrollment management issues from orientation to enrollment and after (admissions, registration, and academic records).

Skills

Customer service

Communication

Education

Bachelor's degree

Tools

Banner

Microsoft Office

Job description

Student Financial Management Center Specialist

Student Financial Management Center

We are looking for a Student Financial Management Specialist to serve in Student Financial Management Center at our Atlanta campus. The specialist is primarily responsible for providing excellent in-person and telephone customer service within a high-volume environment to students, parents, and the university community about financial aid student account processes. This position is also responsible for assisting with outreach efforts to help support enrollment and retention objectives.

WHAT MAKES THE STUDENT FINANCIAL MANAGEMENT CENTER AID GREAT PLACE?

• Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.


• A knowledge-sharing organization that works collaboratively with a variety of partners.


• Professional development opportunity and mentorship


• A rapidly growing center within an academic setting

HERE IS WHAT YOU WILL DO

• Provides information to students, parents, colleagues, and the university community regarding financial aid and student accounts via phone and in-person in accordance with federal, state, Board of Regents, and institutional regulations. Investigates and provides solutions regarding financial aid and student account customer issues.


• Reviews the accuracy of financial aid applications and verifies application information with supporting documentation.


• Evaluates financial circumstances to determine appropriate student account payment options.


• Assist with community outreach efforts including conducting calling campaigns as well as conducting financial management workshops and orientation presentations to students, parents, and other University staff and other key groups.


• Counsel students on a variety of enrollment management issues to include all aspects from orientation to enrollment and after, including but not limited to admissions, registration, and academic records.

Qualifications

Minimum Hiring Qualifications: Bachelor's degree and one year of experience; or combination of education and related experience.

Preferred Hiring Qualifications: Preference will be given to applicants with customer service experience. Financial Aid and student accounts experience is preferred but not required. Working knowledge of Banner and Microsoft Office (Excel, Word) is a plus. Excellent written and verbal communication skills.

Salary offers will be determined based on the candidate’s qualifications in relation to the Minimum Hiring Standards. Candidates earlier in their careers are typically offered salaries closer to the minimum of the hiring range, while those with more advanced or relevant experience may be considered for compensation at or above the hiring range.

College/Business Unit: Provost & VP Academic Affairs

Location: Dunwoody Campus

Job Posting: 08/10/26, 2:32:45 PM

Open until filled