Student Financial Aid & Work-Study Coordinator

New England College; New Hampshire; On-site; USD 45,000 - 60,000; Full time

Job summary

New England College in New Hampshire is seeking a Financial Aid Coordinator to run routine financial aid processes, coordinate the work-study program, assist students in applying for and receiving financial aid, and provide exceptional customer service in the office, by phone, email and Zoom.

The role includes sending communications by email and mail, conducting outreach calls and performing other processing duties, ensuring compliance with regulations.

Qualifications

• Associate’s degree in business or related field.
• Strong knowledge of Microsoft Office products.
• Knowledge of technology sufficient to understand and coordinate processes.
• 1-3 years office administration experience.
• Excellent time management, customer service, and communication skills.

Responsibilities

• Process daily work-study award notifications, tracking requirements and notices; assist students in completing forms.
• Review submitted documents for accuracy and compliance; ensure timely processing of documents.
• Support students in identifying and securing work-study positions and guide them through all required steps.
• Process work-study hiring and payroll; maintain related files and forms; review spending reports for accuracy.
• Coordinate and deliver training sessions for work-study supervisors on program policies and procedures.
• Maintain understanding of federal, state and institutional financial aid regulations.
• Provide exceptional customer service to students, families and staff, guiding on aid options and eligibility.

Skills

Office administration

Customer service

Time management

Communication

Education

Associate’s degree in business or related field

Tools

Microsoft Office

Job description

New England College in New Hampshire is seeking a Financial Aid Coordinator to run routine financial aid processes, coordinate the work-study program, assist students in applying for and receiving financial aid, and provide exceptional customer service in the office, by phone, email and Zoom.

The role includes sending communications by email and mail, conducting outreach calls and performing other processing duties, ensuring compliance with regulations.