Student Financial Aid & Work-Study Coordinator

New England College; Henniker (NH); On-site; USD 45,000 - 60,000; Full time

Job summary

New England College is seeking a Financial Aid Coordinator to support the Office of Student Financial Services by running routine financial aid processes and coordinating the work study program.

The role involves assisting students with applying for and receiving financial aid, delivering high-quality customer service via in-person, phone, email and Zoom, and communicating required information by email and mail.

Qualifications

• Associate’s degree in business or related field.
• Strong knowledge of Microsoft Office products.
• Knowledge of technology sufficient to understand and coordinate processes.
• 1-3 years office administration experience.
• Excellent time management, customer service, and communication skills.

Responsibilities

• Process daily award notifications, tracking requirement notices, weekly loan notices, and exit counseling information.
• Review submitted documents for accuracy and compliance; Ensure timely processing of documents; Assist students in completing required forms.
• Support students in identifying and securing work study positions and guide them through all required steps.
• Process work study hiring and payroll; maintain related files and forms; review spending reports to ensure accuracy.
• Coordinate and deliver annual training sessions for work study supervisors on program policies and procedures.
• Maintain a comprehensive understanding of federal, state and institutional financial aid regulations.
• Provide exceptional customer service to students, families and staff, offering guidance on financial aid options and eligibility requirements.

Skills

Customer service

Communication

Time management

Process coordination

Education

Associate’s degree in business or related field

Tools

Microsoft Office

Technology literacy

Job description

New England College is seeking a Financial Aid Coordinator to support the Office of Student Financial Services by running routine financial aid processes and coordinating the work study program.

The role involves assisting students with applying for and receiving financial aid, delivering high-quality customer service via in-person, phone, email and Zoom, and communicating required information by email and mail.