Student Financial Aid Support Specialist

Stanbridge University; San Marcos (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Stanbridge University seeks a Financial Aid Associate to provide administrative, operational, and student-service support to the Financial Aid Department. You will be the first point of contact for prospective and current students, families, and other stakeholders, handling FAFSA assistance, deadlines, and documentation with a focus on accuracy and empathy.

The role requires maintaining organized records, responding to inquiries across channels, and supporting scheduling and follow-up activities

Qualifications

• Strong customer service orientation and clear communication.
• Experience supporting administrative tasks and recordkeeping.
• Ability to manage high volumes of inquiries via phone, email, and tickets.

Responsibilities

• Serve as a primary contact for prospective and current students and families seeking financial aid assistance.
• Manage the department's shared email inbox and service queue; route inquiries and escalate when needed.
• Conduct outreach to remind students of deadlines and follow-up on required documents.
• Provide administrative support and maintain accurate student records and documentation.
• Protect confidentiality of student information and comply with FERPA and university policies.

Skills

Customer service

Administrative support

Call-center operations

Student services

Communication skills

Education

High school diploma

Job description

Stanbridge University seeks a Financial Aid Associate to provide administrative, operational, and student-service support to the Financial Aid Department. You will be the first point of contact for prospective and current students, families, and other stakeholders, handling FAFSA assistance, deadlines, and documentation with a focus on accuracy and empathy.

The role requires maintaining organized records, responding to inquiries across channels, and supporting scheduling and follow-up activities