Student Financial Aid Support Specialist

Stanbridge-University; Riverside (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid time off

Employee assistance

On-site wellness

Job summary

Stanbridge University is seeking a Financial Aid Associate to provide administrative and student-service support within the Financial Aid Department on campus in Riverside, CA. You will handle high volumes of inquiries via phone, email, and tickets, assist FAFSA completion, and route complex issues to Financial Aid Officers as needed.

The role emphasizes a welcoming, confidential, and compliant service environment, with an expected focus on timely communication and accurate documentation in

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Ability to provide professional and empathetic service to a diverse student population.
• Strong organizational skills, attention to detail, and follow-through.

Responsibilities

• Serve as primary point of contact for financial aid questions and assistance.
• Assist students with FAFSA completion and documentation.
• Schedule appointments and follow-up with students and families.
• Maintain accurate student records and documentation in university systems.

Skills

Customer service

Verbal & written communication

Organization

Data entry

Education

High school diploma

Associate degree or higher

Tools

Microsoft Office (Outlook, Word, Excel)

Freshdesk

Student information systems

Job description

Stanbridge University is seeking a Financial Aid Associate to provide administrative and student-service support within the Financial Aid Department on campus in Riverside, CA. You will handle high volumes of inquiries via phone, email, and tickets, assist FAFSA completion, and route complex issues to Financial Aid Officers as needed.

The role emphasizes a welcoming, confidential, and compliant service environment, with an expected focus on timely communication and accurate documentation in