Student Financial Aid Support Specialist

Boise State University; Boise (ID); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

12 paid holidays

Vacation days 12-24

Retirement plan contributions

Tuition fee waiver

Job summary

Boise State University seeks a Customer Service Representative 2 to provide accurate, timely information and assist students with paying for education. The role involves in-person, phone, or email contact, answering complex requests, and recording sensitive information with professionalism.

Responsibilities include advising students and families on financial aid options, staying compliant with regulations, and supporting multiple departments.

Qualifications

• Some knowledge of interviewing methods.
• Experience interpreting, explaining, and applying regulations, laws or complex policies while carrying out assignments.
• Experience accessing data using a computerized system and handling sensitive information.
• Ability to conduct sensitive fact-finding interviews.

Responsibilities

• Assist prospective and current students, their families, high school counselors, and other departments with financial aid information.
• Interpret and explain financial aid regulations; determine student needs and advise on options and next steps.
• Perform routine office duties such as answering phones, scheduling, and processing requests while protecting confidentiality.

Skills

Customer service

Communication

Attention to detail

Data entry

Math skills

Multitasking

Education

Associates degree

Tools

Windows OS

ERP system

Job description

Boise State University seeks a Customer Service Representative 2 to provide accurate, timely information and assist students with paying for education. The role involves in-person, phone, or email contact, answering complex requests, and recording sensitive information with professionalism.

Responsibilities include advising students and families on financial aid options, staying compliant with regulations, and supporting multiple departments.