Student Financial Aid Services Specialist

University of North Texas at Dallas; Dallas (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

The University of North Texas at Dallas invites applications for the position of Student Services Associate in the Office of Student Financial Aid and Scholarships. This role provides immediate services to customers regarding federal, state, and institutional aid requirements, awards financial aid, and performs eligibility calculations.

The incumbent is the department's first contact, handles outreach events, processes loans and scholarships, maintains student records, and ensures compliance

Qualifications

• Bachelor's degree and one year of related experience.
• Knowledge of FERPA and university procedures.
• Strong communication and customer service skills.
• Ability to manage multiple priorities and work independently.
• Proficiency with Microsoft Office applications.

Responsibilities

• Assess and adjust COA budgets in accordance with institutional and regulatory guidelines.
• Evaluate verification data elements to determine impact on student aid eligibility.
• Determine academic program eligibility for financial aid participation.
• Manage loan processes, including Check Management, Entrance Counseling, and Exit Counseling, as well as scholarship processing.
• Assist with planning, scheduling, coordinating, and participating in financial aid outreach events, including help sessions, campus events, and college nights.
• Respond to and resolve inquiries and concerns related to federal, state, and institutional financial aid regulations and policies.
• Analyze and monitor system-generated reports to ensure accuracy, compliance, and identify discrepancies; implement corrective actions as needed.
• Prepare reports and maintain statistical data within the assigned functional area.
• Process and review applications for grants, loans, and scholarships to ensure completeness and compliance.
• Maintain and update student records in both electronic and paper systems in accordance with recordkeeping standards.
• Provide financial aid counseling and respond to incoming inquiries regarding application processes and requirements.
• Maintain current knowledge of federal, state, and institutional regulations and ensure adherence in daily operations.
• Explain financial aid formulas, calculations, and eligibility determinations to students and stakeholders.

Skills

FERPA knowledge

Microsoft Office Suite

Outlook

Word

Excel

PowerPoint

Communication skills

Organizational skills

Multitasking

Interpersonal skills

Collaboration

Education

Bachelor's degree

Tools

PeopleSoft

ImageNow/Perceptive Content

Job description

The University of North Texas at Dallas invites applications for the position of Student Services Associate in the Office of Student Financial Aid and Scholarships. This role provides immediate services to customers regarding federal, state, and institutional aid requirements, awards financial aid, and performs eligibility calculations.

The incumbent is the department's first contact, handles outreach events, processes loans and scholarships, maintains student records, and ensures compliance