Student Financial Aid Advocate

Midland University; Fremont (NE); On-site; USD 42,000 - 61,000; Full time

Job summary

Midland University is seeking a Financial Aid Counselor to support students and families with the financial aid process. You will provide accurate information, guide applicants through FAFSA, verify documents, and explain loan options, while delivering exceptional customer service.

The role emphasizes confidentiality, organization, and teamwork, with in-person collaboration across campus and outreach to promote financial literacy and compliance with aid policies.

Qualifications

• Bachelor’s degree preferred; relevant experience is a plus.
• Experience in financial aid, student services, or higher education preferred.
• Proficiency with Microsoft Office and multiple communication platforms.

Responsibilities

• Assist students with FAFSA and other aid forms, including verification.
• Explain loan options, repayment obligations, and financial literacy resources.
• Respond to inquiries via phone, email, in-person, and virtual platforms.
• Educate on policies and regulations affecting aid.
• Collaborate with admissions and advising to support student success.

Skills

Customer service

Communication

Interpersonal skills

Confidentiality

Organizational skills

Problem-solving

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Midland University is seeking a Financial Aid Counselor to support students and families with the financial aid process. You will provide accurate information, guide applicants through FAFSA, verify documents, and explain loan options, while delivering exceptional customer service.

The role emphasizes confidentiality, organization, and teamwork, with in-person collaboration across campus and outreach to promote financial literacy and compliance with aid policies.