Student Financial Aid Concierge

University of Mary Washington; Fredericksburg (VA); On-site; USD 38,000 - 41,000; Full time

Job summary

The University of Mary Washington has an exciting opportunity to join our team as a Customer Service Representative in the Financial Aid department. You will be the first point of contact for students, families, and campus partners seeking information about financial aid programs, processes, and policies, delivering accurate and compassionate support through multiple channels.

This role focuses on navigating federal, state, institutional, and private aid resources while ensuring compliance with

Qualifications

• Excellent interpersonal and customer service skills.
• Ability to build rapport with diverse populations of students and families.
• Strong problem-solving and conflict-resolution abilities.
• Ability to maintain confidentiality and exercise sound judgment.
• Ability to work independently and collaboratively within a team environment.
• Comfort using technology and learning new systems.
• Commitment to equity, inclusion, and student-centered service.
• Demonstrated commitment to providing outstanding customer service.
• Strong verbal and written communication skills.
• Ability to explain complex information in a clear, student-friendly manner.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Office applications and database systems.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as the first point of contact for students, families, and campus partners seeking information about financial aid.
• Provide accurate, timely, and compassionate service through in-person, phone, email, and virtual interactions.
• Assist individuals in navigating federal, state, institutional, and private financial aid resources.
• Ensure compliance with applicable regulations and institutional policies.

Skills

Customer service

Interpersonal skills

Problem-solving

Confidentiality

Teamwork

Tech savvy

Equity and inclusion

Written communication

Organization

Multitasking

Education

Associate degree in business/finance or related field

Bachelor's degree in related field

Tools

Microsoft Office

Student information systems

Document management software

Database systems

Job description

The University of Mary Washington has an exciting opportunity to join our team as a Customer Service Representative in the Financial Aid department. You will be the first point of contact for students, families, and campus partners seeking information about financial aid programs, processes, and policies, delivering accurate and compassionate support through multiple channels.

This role focuses on navigating federal, state, institutional, and private aid resources while ensuring compliance with