Financial Aid Peer Counselor

Roompact LLC; Fredericksburg (VA); On-site; USD 18,000 - 21,000; Full time

Job summary

University of Mary Washington is seeking a Financial Aid Peer Counselor to handle basic financial aid inquiries by phone, email, and at the front desk. You will explain FAFSA basics and federal aid processes while ensuring confidentiality for student records under FERPA. You will collaborate with the Financial Aid Customer Service Team.

Current UMW students who are eligible for Federal Work Study and comfortable with customer service will fit well in this on-campus role at Lee Hall.

Qualifications

• Must have Federal Work Study Eligibility.
• Must have a current FAFSA and meet SAP requirements.
• Must be friendly and patient, with great organizational skills.

Responsibilities

• Answer basic financial aid questions by phone, email, and front desk.
• Explain Federal Student Aid programs and processes to customers.
• Maintain confidentiality of student records per FERPA; work with Financial Aid Customer Service Team.

Skills

Federal Work Study Eligibility

SAP requirements

Friendly demeanor

Organizational skills

Education

Current UMW student

Job description

Title: Financial Aid Peer Counselor

VP Area: Provost - UMW

Department: Admissions

Campus Location: Lee Hall

Advertised Range: $13.00 per hour

Job Summary/Basic Functions

Responsibilities include receiving and answering basic financial aid-related questions for incoming customers via telephone, e-mail, and front desk reception; intelligently explaining to customers basic information about Federal Student Aid programs and processes; providing excellent customer service while maintaining confidentiality of students’ records appropriate to FERPA regulations; working closely with the Financial Aid Customer Service Team.

Required KSAs/Competencies/Qualifications

Must have Federal Work Student Eligibility, have a current FAFSA, and meet SAP requirements. Must be friendly and patient, with great organizational skills.

Required Experience

n/a

Required Education

Must be current UMW student

Required Licensure

n/a

Additional Considerations

n/a

Excluding currentUMW employees, selected candidate(s) must successfully pass a criminal history background check. Employment verification will be conducted to include current/previous supervisory employment reference checks.

Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions. For more information, please visit http://ethics.dls.virginia.gov/.

The University of Mary Washington adheres to the principle of equal opportunity. The University does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, parental status (including pregnancy), national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors in recruiting, admitting, enrolling students or hiring and promoting faculty and staff members. Complaints of discrimination should be directed to the EEO officer of the University.

UMW Values Veterans: UMW is a proud member of the Commonwealth of Virginia Values Veterans (V3) Program, authorized under the Code of Virginia (§2.2-2001.2). We are committed to recruiting, hiring, and retaining qualified Veterans and their spouses. Veterans who are hired into state positions may be eligible for additional leave accruals based on their total years of service in the military, National Guard or Reserve. For more information please visit: https://www.dhrm.virginia.gov/employeebenefits.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process (AHP). To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly Certificate of Disability or COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note:

Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.