Student Financial Aid Counselor & Front Desk Liaison

Interfolio, Inc; Livingston (AL); On-site; USD 36,000 - 48,000; Full time

Job summary

University of West Alabama in Livingston, AL, seeks a Financial Aid Assistant to provide services to students, explain policies, and guide applicants through scholarships, grants, and aid programs.

The role emphasizes customer service, counseling families, processing awards, handling inquiries via email and Zoom, and collaborating with the Financial Aid Office to ensure compliance with federal and institutional guidelines.

Qualifications

• Bachelor’s degree required.
• At least 1 year of related full-time experience.
• Experience with Microsoft Office and basic data entry.

Responsibilities

• Provide Financial Aid information and guidance to students and families.
• Counsel and advise students and parents on the Financial Aid process.
• Award student aid based on eligibility and adjust packages as needed.
• Maintain front office and customer service standards.
• Respond to inquiries via email and Zoom Zendesk for One Stop.
• Coordinate communication with the financial aid email account.
• Assist with walk-in counseling for students seeking aid assistance.
• Process incoming mail related to financial aid and routing as appropriate.
• Provide information on federal, state, and institutional guidelines for aid.
• Collaborate on outreach events and financial aid office operations.
• Cross-train with staff to support all financial aid processes.

Skills

Customer service

Communication

Teamwork

Education

Bachelor's degree

Tools

Microsoft Office

Email systems

Job description

University of West Alabama in Livingston, AL, seeks a Financial Aid Assistant to provide services to students, explain policies, and guide applicants through scholarships, grants, and aid programs.

The role emphasizes customer service, counseling families, processing awards, handling inquiries via email and Zoom, and collaborating with the Financial Aid Office to ensure compliance with federal and institutional guidelines.