Student Financial Aid Specialist — Front Desk & Counseling

Butler County Community College; El Dorado (KS); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Life insurance

LTD insurance

KPERS retirement

Paid time off

Tuition exemption for self and family

Supplemental insurance

Job summary

Butler County Community College seeks a Financial Aid Specialist to manage the front office and deliver excellent customer service in the Financial Aid Office. The role collaborates with the Risk Management and Counseling teams to identify students needing Title IV aid recalculation and to assist in those recalculations.

The position focuses on outreach to students to minimize loss of Title IV aid and provides counseling on required recalculations.

Qualifications

• Superior customer service and organizational skills are essential.
• Ability to remain calm, empathetic, and professional in stressful situations.
• Ability to counsel effectively with students and families and work with diverse agencies.

Responsibilities

• Deliver excellent customer service at the front office.
• Assist in recalculation of Title IV aid and outreach to students.
• Coordinate with Financial Aid Risk Management and Counselors.
• Counsel students regarding required aid recalculations and minimize aid loss.

Skills

Customer service

Organizational skills

Empathy

Professional in stressed situations

Counseling skills

Regulatory interpretation

Policy supervision

Clerical accuracy

Written and oral communication

Education

High School Diploma

Associate’s degree preferred

Tools

Microsoft Office

Job description

Butler County Community College seeks a Financial Aid Specialist to manage the front office and deliver excellent customer service in the Financial Aid Office. The role collaborates with the Risk Management and Counseling teams to identify students needing Title IV aid recalculation and to assist in those recalculations.

The position focuses on outreach to students to minimize loss of Title IV aid and provides counseling on required recalculations.