Student Financial Aid Counselor: Empowering Access

Warner Pacific College; Portland (OR); On-site; USD 42,000 - 60,000; Full time

Job summary

Warner Pacific University in Portland, OR seeks a Financial Aid Counselor to support day-to-day financial aid operations, interpret policies, counsel students and families, and prepare aid packages in accordance with regulations. This role requires attention to detail and strong communication across campus.

The position collaborates with multiple departments, manages deadlines, and assists with loan counseling and outreach events, including evenings or campus activities when needed.

Qualifications

• Minimum of three years of experience in a professional office environment.
• Bachelor degree from an accredited institution or equivalent in higher education.
• Ability to solve problems and initiate projects independently.
• Strong oral and written communication skills and customer service mindset.
• Proficient with Windows, Outlook, Word, Excel, and Internet.

Responsibilities

• Exercise discretion and independent judgment interpreting policies and regulations.
• Provide one-on-one financial counseling and eligibility information to students/parents.
• Review documents, perform need analysis, and award financial aid packages.
• Verify FAFSA information and prepare aid reports for packaging.
• Present at prospective and new student events and assist with outreach.
• Assist with loan counseling and Direct Lending regulatory guidance.
• Collaborate with departments and manage outstanding balances and payment plans.
• Respond to inquiries regarding eligibility, verification, and other questions.

Skills

Communication skills

Problem solving

Multi-tasking

Customer service

Presentation

Education

Bachelor's degree or equivalent in higher education

Tools

Ellucian Colleague

Microsoft Office

Job description

Warner Pacific University in Portland, OR seeks a Financial Aid Counselor to support day-to-day financial aid operations, interpret policies, counsel students and families, and prepare aid packages in accordance with regulations. This role requires attention to detail and strong communication across campus.

The position collaborates with multiple departments, manages deadlines, and assists with loan counseling and outreach events, including evenings or campus activities when needed.