FWS- Financial Aid Office Assistant

Pacific University; Forest Grove (OR); On-site; USD 22,000 - 25,000; Part time

Job summary

Pacific University in Forest Grove, OR is seeking a part-time Financial Aid Office Assistant (FWS) to support daily operations, greet students and parents, and assist with data entry and scanning.

The role is in-person, requires strong communication and organizational skills, and offers a student-friendly workload with hours Monday–Friday during regular business times.

Qualifications

• Effective communication with students, parents, staff and the public.
• Ability to handle multiple tasks with accuracy in data entry and records.
• Demonstrates professional appearance and conduct for a student employee.
• Maintains FERPA confidentiality and completes required training.
• Works well in a team and in a campus office with public contact.

Responsibilities

• Answer emails, in-person questions and phones from students and parents.
• Assist with offer letter mailings and general office tasks.
• Lift and transport items to storage areas as needed.
• Support daily office operations and other duties as assigned.

Skills

Communication

Critical thinking

Time management

Teamwork

FERPA compliance

Job description

Overview

Position Type

Part Time

Category

Student

This position is only open to current Pacific University Students

Title of Position: FWS - Financial Aid Office Assistant

Department Name, location of department: Financial Aid Office, Marsh Hall, Forest Grove Campus

Purpose of Position: This is an in-person, part-time role that supports daily office operations, provides customer service to students/parents regarding financial aid, and aids in administrative tasks like data entry and scanning.

Job Duties and Responsibilities:

• Outward facing contact with students, employees, and the public. This includes answering emails, in-person questions, and the phone.
• Assist with offer letter mailings
• Lift and transport items to and from our storage room in Clark Hall
• Performs other duties as assigned

Competencies to Practice:

• Oral and written communication
• Ability to interact respectfully and effectively with people from diverse backgrounds
• Time management

Qualifications

General Qualifications:

• Communicates effectively and appropriately with a variety of customers, including students, faculty, staff, and the public.
• Builds on basic learning and carries it from one situation to another
• Demonstrates critical thinking skills in problem solving and decision-making
• Ability to maintain accuracy in numerous detailed record-keeping tasks
• Maintains proper appearance and personal conduct for the employee’s particular job.
• Confidentiality and compliance with FERPA laws must be maintained at all times. Mandatory training provided.
• Demonstrates ability to work in a team environment
• Working conditions are a general office environment with public contact. Financial aid office hours are Monday–Friday from 9-5. This is an in-person position with no remote availability.

Length of employment: 2026-2027 academic year.

Wage rate: $16.80 per hour (Portland-Metro Area Minimum Wage)